Workplace Experience Enabler

JLL; Mumbai; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

JLL is seeking a Workplace Experience Enabler to deliver a delight-driven, customer-centric experience for occupants of a large upscale office. The role serves as the single point of contact for daily workspace needs and advices on space changes, aiming to ensure seamless operations and high employee satisfaction on client floors.

The ideal candidate has 1–3 years in hospitality or coworking environments, strong MS Office skills, and excellent verbal and written communication.

Formación

• Bachelor’s degree in Hotel Management, business or related field.
• 1–3 years in hospitality – hotel & aviation industry / coworking spaces.
• Able to adapt in fast-paced environment and meet client needs.
• Proficient in MS Office suite.
• Excellent verbal and written communication.

Responsabilidades

• Establish direct relationship with employees working from the office.
• Single Point of Contact for issues resolution and workspace change within the premises.
• Respond and close all service tickets and feedback within defined SLA.
• Share observations regarding misalignment to guidelines for using office amenities.

Conocimientos

Communication

Customer focus

Team coordination

Adaptability

Educación

Bachelor’s degree in Hotel Management or related field

Herramientas

MS Office Suite

Descripción del empleo

Workplace Experience Enabler (Community Executive/Front Office Supervisor)

Work Dynamics (Integrated Facilities Management)

OVERALL ROLE

This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workplace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Ideal Experience

• Bachelor’s degree/ Degree in Hotel Management, business or other related field;
• Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Proficient in MS Office suite
• Excellent communication verbal and written.

Major Responsibilities

• Establish direct relationship with the employees working from the office
• Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
• Respond and close all service tickets and feedbacks within defined SLA
• Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
• Have periodic connects with all point of contact of different business to understand their perspective of service
• Plan and execute employee engagement events in line with client expectations
• Consolidate feedback to management team regularly for ongoing improvement implementation
• Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.