Workplace Experience Enabler

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 420,000 - 660,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks a Workplace Experience Enabler to create a delightful, customer-centric experience for occupants in a large upscale office. You will be the single point of contact on the office floors and liaison with colleagues to resolve daily workspace needs.

The ideal candidate has 1–3 years in hospitality or coworking, a bachelor’s degree in hotel management or related field, and proficient MS Office skills with excellent communication.

Qualifications

• Bachelor’s degree in Hotel Management is preferred.
• 1–3 years experience in hospitality, hotel & aviation or coworking spaces.
• Proficient in MS Office; excellent verbal and written communication.

Responsibilities

• Establish direct relationship with employees on-site.
• Act as single point of contact for office users for issues and workspace changes.
• Respond to and close all service tickets and feedback within defined SLA.

Skills

Customer service

Communication

Fast-paced

Education

Bachelor’s degree in Hotel Management

Tools

MS Office

Job description

## Workplace Experience EnablerApply: On-site: Mumbai, MH: Full time: Posted 2 Days Ago: REQ527887**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Workplace Experience Enabler (Community Executive/Front Office Supervisor)****Work Dynamics (Integrated Facilities Management)** **OVERALL ROLE**This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workplace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present. **Ideal Experience*** Bachelor’s degree/ Degree in Hotel Management, business or other related field;* Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces* Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements* Proficient in MS Office suite* Excellent communication verbal and written. **MAJOR RESPONSIBILITIES*** Establish direct relationship with the employees working from the office* Single Point of Contact of employees working from office for issues resolution & workspace change within the premises* Respond and close all service tickets and feedbacks within defined SLA* Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)* Have periodic connects with all point of contact of different business to understand their perspective of service* Plan and execute employee engagement events in line with client expectations* Consolidate feedback to management team regularly for ongoing improvement implementation* Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager* Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success* Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.* Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.**Location:**On-site –Mumbai, MH**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!