Workspace Experience Coordinator

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Jones Lang LaSalle Property Consultants India Pvt Ltd is hiring a Community Ambassador to create a delightful workspace experience for occupants of a large upscale office in Bengaluru. You will be the single point of contact for daily workspace needs and a trusted advisor to employees on-site.

Ideal candidates have 1–3 years in hospitality or coworking spaces, strong MS Office skills, and excellent verbal and written communication.

Qualifications

• Bachelor’s degree/ Degree in Hotel Management, business or other related field.
• Experience of 1 - 3 years in hospitality – hotel & aviation Industry / coworking spaces.
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs.
• Proficient in MS Office suite.
• Excellent communication verbal and written.

Responsibilities

• Establish direct relationship with employees working from the office.
• Single Point of Contact of employees working from office for issues resolution & workspace change within the premises.
• Respond and close all service tickets and feedbacks within defined SLA.
• Share observations regarding misalignment to guidelines for using office amenities.
• Periodically connect with different business points of contact to understand service perspectives.
• Plan and execute employee engagement events in line with client expectations.
• Consolidate feedback to management for ongoing improvement.
• Report concerns or patterns in employee feedback to the workspace manager.
• Encourage teamwork, collaboration, and performance excellence.
• Drive client-specific initiatives like technology rollouts and best practices.
• Ensure operations align with financial processes and controls.

Skills

Communication

MS Office

Adaptability

Hospitality

Education

Bachelor’s degree in Hotel Management/Business

Job description

Community Ambassador JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Workspace Experience Enabler Work Dynamics (Integrated Facilities Management)

OVERALL ROLE

This position is responsible for creating "Delight" by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbents will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Ideal Experience

• Bachelor’s degree/ Degree in Hotel Management, business or other related field;
• Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Proficient in MS Office suite
• Excellent communication verbal and written.

MAJOR RESPONSIBILITIES

• Establish direct relationship with the employees working from the office
• Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
• Respond and close all service tickets and feedbacks within defined SLA
• Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
• Have periodic connects with all point of contact of different business to understand their perspective of service
• Plan and execute employee engagement events in line with client expectations
• Consolidate feedback to management team regularly for ongoing improvement implementation
• Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] .

This email is only to request an accommodation.