Community Ambassador

JLL; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

JLL Bengaluru is seeking a Workspace Experience Enabler within Work Dynamics (Integrated Facilities Management). The role focuses on delivering a customer-centric experience for occupants on office floors and serving as the single point of contact for daily workspace needs.

Ideal candidates have a bachelor's degree in Hotel Management or related field, 1–3 years in hospitality or coworking spaces, proficiency in MS Office, and strong verbal and written communication.

Qualifications

• Bachelor’s degree/ Degree in Hotel Management, business or other related field.
• Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces.
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.
• Proficient in MS Office suite.
• Excellent communication verbal and written.

Responsibilities

• Establish direct relationship with the employees working from the office.
• Single Point of Contact of employees working from office for issues resolution & workspace change within the premises.
• Respond and close all service tickets and feedbacks within defined SLA.
• Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams).
• Have periodic connects with all point of contact of different business to understand their perspective of service.
• Plan and execute employee engagement events in line with client expectations.
• Consolidate feedback to management team regularly for ongoing improvement implementation.
• Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager.
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success.
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Education

Bachelor’s degree/ Degree in Hotel Management, business or other related field

Tools

MS Office

Job description

Job Description

Workspace Experience Enabler

Work Dynamics (Integrated Facilities Management)

OVERALL ROLE

This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbents will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Ideal Experience

• Bachelor’s degree/ Degree in Hotel Management, business or other related field;
• Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Proficient in MS Office suite
• Excellent communication verbal and written.

Major Responsibilities

• Establish direct relationship with the employees working from the office
• Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
• Respond and close all service tickets and feedbacks within defined SLA
• Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
• Have periodic connects with all point of contact of different business to understand their perspective of service
• Plan and execute employee engagement events in line with client expectations
• Consolidate feedback to management team regularly for ongoing improvement implementation
• Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.