Workspace Experience Enabler

JLL; Mumbai; On-site; INR 550,000 - 750,000; Full time

Job summary

JLL in Mumbai seeks a hospitality-focused professional to elevate the occupant and guest experience within the workspace. You will be the primary contact for daily needs on office floors and act as a trusted advisor to Guests.

Collaborating with the GRE team, you will drive consistent delivery of services across the site, engaging with diverse stakeholders and leading a proactive, guest-first service culture.

Qualifications

• 2+ years in hospitality (hotels, aviation, coworking)
• Bachelor's degree in Hotel Management or related field preferred
• Able to adapt in fast-paced environments and meet changing client needs
• Strong analytical, organizational and administrative skills
• Excellent verbal and written communication
• Customer-focused and proactive in building relationships
• Proven ability to work well in a team
• Demonstrates professional customer service and stakeholder engagement
• Hospitality-oriented communication with diverse clients
• Ability to manage multiple complex operations daily
• Willingness to challenge status quo and think long-term solutions

Responsibilities

• Be the single point of contact for daily workspace needs on office floors
• Engage with lines of business and occupants to deliver outstanding service
• Act as embedded GRE support for workspace activities at the site level
• Drive consistent implementation of account initiatives and nudges for service quality
• Lead, train and motivate the team to foster open, constructive relationships

Skills

Hospitality experience

Analytical skills

Communication

Customer focus

Team leadership

Education

Bachelor's degree in Hotel Management

Job description

What this job involves

This position is responsible for creating "Delight" by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.

Work Dynamics

What this job involves: This position is responsible for creating "Delight" by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.

This candidate will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.

The role acts as an embedded point of contact for the JPMC Global Real Estate ("GRE") team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.

A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

Sounds like you? to apply you need to have

• Experience of 2 + years in hospitality - hotels, aviation industry / coworking spaces
• An added benefit would be a Bachelor's degree/ Degree in Hotel Management, business or other related field.
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Strong analytical, organization and administration skills
• Excellent communication verbal and written
• Must be customer focused and be proactive in establishing customer relationships
• Proven ability to function effectively as part of a team
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude
• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Proven ability to manage multiple and complex operational matters on a daily basis
• lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions
• Natural communicator who enjoys engaging at all levels
• Creative mindset
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

What You Can Expect From Us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...