Workspace Experience Enabler

JLL; Hyderabad; On-site; INR 420,000 - 640,000; Full time

Job summary

JLL in Hyderabad is seeking a proactive Workspace Experience Specialist to ensure occupant delight and seamless daily operations across assigned floors. You will act as the single point of contact for workspace needs, engage with guests, coordinate with service partners, and support GRE initiatives with proactive, customer-centric service.

Flexibility to work across shifts, strong hospitality instincts, and excellent communication are essential as you help shape a future-ready workspace and

Qualifications

• Experience of 2+ years in hospitality (hotels, aviation, coworking spaces).
• Bachelor’s degree in Hotel Management, business or related field.
• Willing to work across all shifts (morning, afternoon, night).

Responsibilities

• Be single point of contact for daily workspace needs on assigned floors.
• Engage with occupants and clients to deliver exceptional service.
• Coordinate with service partners to resolve facilities issues.
• Provide administrative support and track service requests.

Skills

Hospitality

Customer service

Communication

Team leadership

Problem solving

Relationship building

Education

Bachelor's degree in Hotel Management, business or related field

Job description

What this job involves:

This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.

Work Dynamics

This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present. The role acts as an embedded point of contact for the Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviors. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

What this job involves:

This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.

Transforming to the Workspace Team of the future

Client/Stakeholder Management

Leadership / Staff Management

Operations Management

Critical Competencies for Success (with corresponding ‘I am JLL behavior’s)

Client Focus & Relationship Management – ‘I Value my customers’

People Management and Team Leadership – ‘I am a Team Player’

Program Management & Organizational Skills – ‘I Am Proactive’

Problem Solving & Strategic Thinking – ‘I am Innovative’

Other Personal Characteristics

• Creates Occupant Delight
• Has a natural hospitality-orientated communications acumen
• Embedded “Go To” trusted Workspace partner fostering all-level relationships
• Understands business traits/ cadence/ needs
• Deep Workspace & Surrounding area knowledge
• Shares observations regarding any misalignment to nudge behaviors to workspace assistant manager
• Single Point of Contact for issues resolution & Workspace change within allocated floors
• Problem solves & Resets space on the fly
• Acts as basic “counsel” regarding space needs/options as per Workspace Standards
• Be part of a highly proactive, responsive, dynamic, and agile team
• Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
• Escalate facilities issues to assistant manager when necessary
• Participate in ad-hoc projects when required
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Actively recover feedback from the end user
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Conduct floor rounds covering all employee touch points and ensure all proactive observations are raised
• Be present of allocated floors including lobby to interact with employees and promote firm’s agenda
• Connect with employees on a day to basis and develop an connect to drive feedback
• Encourage the employees to share their feedback on the firm provided tool
• Plan and execute employee engagement events
• Responsible and accountable for all service request
• Ensure service deliverables are met with SLA and KPI
• Record utilization of social spaces present on allocated floors
• Coordinate with different service partners to ensure all concerns are closed on time
• Must be customer focused and be proactive in establishing customer relationships
• Solves all concerns and reset spaces on the go
• When necessary, raise risks to assistant manager
• Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
• Continuous Improvement implementation
• Acts as basic “counsel” regarding space needs/options as per Workspace Standards
• Ensure the delivery of all operational requirements as per the client scope of works across site
• Oversee office premises and delivery of hospitality services for users
• Provide administrative support of issuing work order to vendors as and when required
• Escalate facilities issues to management team when necessary
• Participate in ad-hoc projects when required
• Proactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely manner

• Experience of 2 + years in hospitality – hotels, aviation industry / coworking spaces
• An added benefit would be a bachelor’s degree/ Degree in Hotel Management, business or other related field.
• The selected candidate will be required to work across all shifts, including morning, afternoon, and night shifts, as per business needs. Flexibility to work in any shift is essential.
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Strong analytical, organization and administration skills
• Excellent communication verbal and written
• Must be customer focused and be proactive in establishing customer relationships
• Proven ability to function effectively as part of a team
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service-oriented attitude
• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Proven ability to manage multiple and complex operational matters on a daily basis
• lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions
• Natural communicator who enjoys engaging at all levels
• Creative mindset
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

What You Can Expect From Us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you…