Workplace Experience Enabler

JLL; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits package

Job summary

JLL is seeking a proactive Facility Manager for Bengaluru to ensure high standards of workplace services, safety, and guest experience. You will work with the Workplace team and vendors to deliver consistent service, adhering to SOPs and SLAs, and align with the Workplace Experience team to create customer delight.

The role requires a minimum of 3 years in facility management or hospitality, strong communication, and a drive for continuous improvement.

Qualifications

• Minimum 3 years in facility management or hospitality.
• Strong verbal and written communication skills.
• Proactive, detail-focused, and self-motivated behavior.

Responsibilities

• Ensure consistent workplace services delivery aligned with SOPs and SLAs.
• Coordinate with Workplace Experience team and vendors for service delivery.
• Monitor performance to meet KPIs and drive continuous improvement.
• Handle after-hours issues and emergencies with the team.

Skills

Facility management

Hospitality knowledge

Detail oriented

Education

Bachelor’s degree in facilities management or related field

Tools

SharePoint

SOPs & SLAs

Job description

Overall Role

This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every time”, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.

Overall Role

This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every time”, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.

Transforming to the Workplace Team of the future

• Commitment to deliver the best level of service every time through obsessive level of attention detail
• Ensures resets back to agreed format, including owning Clean Desk policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace

Operations Management

• Functional operational control to deliver excellence every time
• Implement service tasks, procedures and policies and measure performance
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Provide comprehensive workplace management for the office premises
• Implement and manage the change control process
• Resolve user's complaints and concerns with solutions and follow up
• Be able to resolve problems or improve operations
• Implementation of service task, procedures and policies
• Prepare risk assessments for self-delivery
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Report building incident following with set escalation channels with measures and solutions
• Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
• Coordinate, manage and oversee vendors to perform a wide range of workplace related services
• Ensure service deliverables meet SLAs and KPIs
• Work with all related parties on timely delivery of all services
• Ensuring up to date information on Client’s Property Services SharePoint
• When necessary raise risks to Workplace Experience Site Lead for further investigation
• Continuous Improvement implementation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary
• Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace

Ideal Experience

• Excellent verbal and written communication skills
• A minimum of 3 years in the facility management industry/hospitality industry
• An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.

Other Personal Characteristics

• Detail focused and proactive in nature
• Self-motivated
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

• Our dedicated Total Rewards Program
• Competitive pay and benefits package