Community Ambassador

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Bengaluru is seeking a Workspace Experience Enabler to deliver a customer-centric experience for occupants of a large upscale office. You will be the single point of contact for daily workspace needs on the office floors and a counsel to employees.

The role focuses on establishing direct relationships with employees, driving engagement events, and ensuring efficient issue resolution with adherence to SLAs.

Qualifications

• Bachelor's degree in Hotel Management or related field is required.
• 1-3 years' experience in hospitality/hotel aviation industry or coworking spaces.
• Able to adapt in a fast-paced environment and meet changing client needs.
• Proficient in MS Office suite.
• Excellent verbal and written communication skills.

Responsibilities

• Establish direct relationship with employees working from the office.
• Be the single point of contact for workspace issues and changes within the premises; respond and close tickets and feedback within SLA.
• Highlight observations about misalignment to office amenities guidelines (housekeeping/engineering data).
• Periodically connect with points of contact across business units to understand service perspectives.
• Plan and execute employee engagement events aligned with client expectations.
• Consolidate feedback for management for ongoing improvements.
• Report concerns or patterns in employee feedback to the assistant workspace experience manager.
• Encourage teamwork and performance excellence across the workspace team.
• Drive client-specific initiatives like technology roll-outs and best practices.
• Ensure operations align with financial controls and processes.

Skills

Excellent communication

Adaptability

Customer-centric mindset

Education

Bachelor's degree in Hotel Management or related field

Tools

MS Office

Job description

Job Summary

Workspace Experience Enabler - Work Dynamics (Integrated Facilities Management).

Overall Role

This position is responsible for creating Delight by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbents will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Ideal Experience

• Bachelor's degree/ Degree in Hotel Management, business or other related field;
• Experience of 1 - 3 years in hospitality - hotel aviation Industry / Coworking spaces
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Proficient in MS Office suite
• Excellent communication verbal and written.

Major Responsibilities

• Establish direct relationship with the employees working from the office
• Single Point of Contact of employees working from office for issues resolution workspace change within the premisesRespond and close all service tickets and feedbacks within defined SLA
• Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
• Have periodic connects with all point of contact of different business to understand their perspective of service
• Plan and execute employee engagement events in line with client expectations
• Consolidate feedback to management team regularly for ongoing improvement implementation
• Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Location

On-site Bengaluru, KA

Scheduled Weekly Hours

48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.