Learning Specialist

Alorica; Mahavan; Presencial; INR 250.000 - 420.000; Jornada completa

Descripción de la vacante

Alorica Inc. is seeking a brand representative to provide customer support via phone. You will assist customers who have questions or concerns about products or services and strive to find sound solutions.

The role emphasizes representing the brand with high standards and delivering accurate information. Typical duties include handling inbound calls, documenting interactions in records systems, and staying informed about programs and procedures to effectively assist customers.

Formación

• 1–2 years customer service experience via telephone.
• Strong communication and listening skills.

Responsabilidades

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Conocimientos

Phone support

Active listening

Interpersonal skills

Multitasking

Attention to detail

Problem solving

PC proficiency

Positive attitude

Adaptive to change

Analytical thinking

Educación

High School Diploma or Equivalent

Descripción del empleo

Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Highly Preferred Educational Qualifications

• High School Diploma or Equivalent experience

Highly Preferred Professional Experience / Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills