Team Manager Customer Experience

Alorica Inc.; Mohali; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Alorica Inc. in Mohali, India, is seeking a Brand Representative to provide customer support via phone, addressing questions or concerns about products or services with a helpful, solution-oriented attitude.

You will document interactions in required systems, stay motivated in a service environment, and uphold high standards of the brand while upselling where appropriate. This role emphasizes active listening, clear written and spoken communication, and the ability to multitask while maintaining

Formación

• 1-2 years of customer service experience, preferably telephone-based.
• Strong communication and interpersonal skills; able to listen actively and respond effectively.
• Attention to detail and ability to document interactions accurately.

Responsabilidades

• Handle inbound customer calls and provide information or solutions.
• Resolve inquiries by providing accurate information and relevant programs/processes.
• Document and update records in required systems.
• Demonstrate product knowledge and brand standards in every interaction.
• Identify opportunities to upsell where appropriate and economical for the customer.

Conocimientos

Customer service

Telephone support

Active listening

Problem solving

Multitasking

Communication skills

PC proficiency

Educación

High School Diploma

Descripción del empleo

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience - telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills