Operations Manager

Alorica; Bengaluru; On-site; INR 240,000 - 420,000; Full time

Job summary

Alorica Inc. in Bengaluru is seeking a customer service brand representative to handle inbound calls and resolve customer questions. You will document interactions and stay informed about programs and systems to provide accurate information.

The role emphasizes active listening, excellent communication, and the ability to upsell where appropriate, while maintaining brand standards and delivering high-quality service.

Qualifications

• 1-2 years customer service experience - telephone experience.
• Analytical thinker and problem solver.
• PC proficiency with good typing and basic software skills.
• Excellent listening and interpersonal skills.
• Strong written and verbal communication abilities.
• Attention to detail and quality-oriented.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Understand all programs, systems, and procedures necessary to perform the job effectively.
• Generate fees and up-sell wherever possible.
• Represent highest standards of the brand.

Skills

Customer service experience

Telephone experience

Active listening

Communication skills

PC proficiency

Attention to detail

Multitasking

Problem solving

Adaptability

Education

High School Diploma or Equivalent

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience - telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.