Workforce Management Specialist

SourcingXPress; Bengaluru; On-site; INR 1,000,000 - 2,500,000; Full time

Job summary

People Impact in Bengaluru, India, seeks an experienced HR/Workbrain-Kronos specialist to provide run supports, perform testing, and coordinate releases across global teams.

You will gather requirements, drive process improvements, and work with vendors to ensure payroll integrations and system stability.

Qualifications

• Bachelor's degree preferred in a related field.
• 5+ years supporting HR or workforce management technology solutions.
• 7+ years in enterprise application support, enhancements, or transformation initiatives.
• Experience supporting Workbrain and Kronos in a global environment.
• Experience in production support, testing, and release management.
• Experience with third-party vendors and cross-functional teams.
• Experience in workforce management, timekeeping, scheduling, and payroll processes preferred.

Responsibilities

• Provide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainability.
• Troubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defects.
• Support run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuity.
• Partner with business and technical teams to identify opportunities to improve processes, controls, and user experience.
• Gather, analyze, and translate business requirements into functional recommendations and technical specifications.
• Support improvement initiatives by delivering system enhancements, configuration changes, and process optimization.
• Coordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilization.
• Create and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectively.
• Develop and maintain documentation for system changes, support processes, testing outcomes, and release activities.
• Partner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timeliness.
• Communicate system changes, release impacts, and operational updates to business users and stakeholders with varying technical knowledge.
• Support prioritization of backlog items across run, improve, and transform demand.
• Recommend best practices and drive standardization, simplification, and continuous improvement across workforce management processes.
• Work collaboratively across global teams to align technical solutions with business needs and long-term roadmap priorities.

Skills

Problem-solving

Stakeholder management

Communication skills

Adaptability

Process improvement

Global collaboration

Education

Bachelor’s degree in Computer Information Systems / MIS / IT / HR Technology

Tools

Workbrain

Kronos

Workforce management systems

Time and attendance processes

Payroll-related integrations

Job description

Company: People Impact
Website: Visit Website
LinkedIn: Visit LinkedIn
Business Type: Enterprise
Company Type: Service
Business Model: B2B
Funding Stage: Bootstrapped
Industry: Information Technology and Services
Salary Range: ₹ 10-25 Lacs PA

Job Responsibilities

• Provide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainability
• Troubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defects
• Support run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuity
• Partner with business and technical teams to identify opportunities to improve processes, controls, and user experience
• Gather, analyze, and translate business requirements into functional recommendations and technical specifications
• Support improve initiatives by delivering system enhancements, configuration changes, and process optimization
• Participate in transform projects related to workforce management, time, attendance, scheduling, and payroll integration
• Coordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilization
• Create and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectively
• Develop and maintain documentation for system changes, support processes, testing outcomes, and release activities
• Partner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timeliness
• Communicate system changes, release impacts, and operational updates to business users and stakeholders with varying technical knowledge
• Support prioritization of backlog items across run, improve, and transform demand
• Recommend best practices and drive standardization, simplification, and continuous improvement across workforce management processes
• Work collaboratively across global teams to align technical solutions with business needs and long-term roadmap priorities

Education & Experience

• Bachelor’s degree in Computer Information Systems, Management Information Systems, Information Technology, Human Resources Technology, or related field preferred
• 5+ years of relevant experience supporting and delivering complex HR or workforce management technology solutions
• 7+ years of experience preferred in enterprise application support, enhancements, or transformation initiatives
• Experience supporting Workbrain and/or Kronos in a global environment
• Experience in production support, system enhancements, testing, and release management
• Experience working with third-party vendors, implementation partners, and cross-functional business teams
• Experience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes preferred

Specific Job Experience Or Skills Needed

• Strong functional and operational knowledge of Workbrain and Kronos
• Experience supporting incident management, problem management, and system stabilization activities
• Ability to support release upgrades, including planning, testing, validation, cutover support, and post-release stabilization
• Experience gathering and translating business requirements into practical system solutions
• Demonstrated ability to analyze processes, data, and system impacts and recommend improvements
• Understanding of integrations, interfaces, and downstream payroll impacts
• Strong testing capability, including test planning, script creation, execution, and defect management
• Ability to work on run, improve, and transform portfolios simultaneously and prioritize effectively
• Strong communication skills with technical and business partners at all levels
• Ability to work independently and in a collaborative global team environment
• Experience working in a matrixed global organization

Competencies / Behaviors Required For The Role

• Strong problem-solving capability with a proactive and structured approach
• Ability to work effectively in ambiguity and manage multiple priorities
• High learning agility and willingness to adapt to changing business and technology needs
• Process improvement mindset with strong customer and service orientation
• Strong interpersonal skills with tact, diplomacy, and stakeholder management capability
• Ability to define business requirements and collaborate across cross-functional global teams
• Results-oriented with the ability to move work from analysis through implementation and stabilization
• High integrity, sound judgment, and discretion with confidential information
• Ability to influence decisions through clear recommendations and data-based analysis
• High initiative and passion for improving systems, processes, and user experience

Key Skills Summary

Core Systems

• Workbrain
• Kronos
• Workforce management systems
• Time and attendance processes
• Payroll-related integrations

Delivery Scope

• Run support
• Continuous improvement
• Transformation initiatives
• Release upgrades
• Testing and stabilization

Functional Capabilities

• Incident and defect resolution
• Requirement gathering
• Process analysis
• System enhancement delivery
• Release impact assessment
• Regression and user acceptance testing
• Documentation and change communication

Collaboration

• HR and Payroll partnership
• Vendor coordination
• Cross-functional stakeholder management
• Global team collaboration