HR System Advisor

UST; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

UST is seeking an HR System Advisor to join the Global HR Platform team in Bengaluru. The role provides HRIS and Workday HCM support to HR teams, employees, and managers across India and the broader Asia region.

The ideal candidate has hands-on Workday HCM experience, HR operations expertise, and strong cross-cultural collaboration skills. This role requires excellent communication, data integrity, and a customer-focused approach.

Qualifications

• Bachelor's degree in HR, Business Administration, Management, Information Systems, or a related discipline.
• 3–5 years of experience in HR, HR Operations, HRIS, HR Shared Services, or HR Technology.
• Hands-on experience with Workday HCM is required.
• Experience handling HR master data and HRIS transactions.
• Experience working with remote, global, or cross-cultural teams is essential.
• Strong written and verbal English communication skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong customer service, stakeholder management, problem-solving, and interpersonal skills.
• High level of integrity, confidentiality, accuracy, and attention to detail.

Responsibilities

• Act as the first point of contact for HR teams across India and Asia for Workday-related queries and HR processes.
• Provide timely and accurate support for HRIS, Workday HCM, HR processes, and system-related inquiries.
• Provide How-to guidance to HR, employees, and managers for initiating and completing HR events and transactions in Workday.
• Manage and resolve HR cases and service requests while maintaining documentation and service standards.
• Collaborate with local and regional HR stakeholders to troubleshoot issues and provide effective resolutions.
• Ensure a high-quality employee and HR stakeholder experience through responsive support.

Skills

English communication

Customer service

Stakeholder management

Problem solving

Interpersonal skills

Attention to detail

Education

Bachelor's degree in HR, Business Administration, Management, Information Systems

Tools

Workday HCM

HRIS

MS Office

Job description

Mandatory Skills

Workday HCM, Case Management, HRIS, MS Office

Role Overview

We are looking for a proactive and customer-focused HR System Advisor to join the Global HR Platform team in Bengaluru. The role will provide HRIS and Workday HCM support to HR teams, employees, and managers across India and the broader Asia region.

The ideal candidate will have hands‑on experience with Workday HCM, HR operations, HR case management, HR master data, HRIS processes, and cross‑cultural collaboration. The individual will act as a key point of contact for HR system‑related queries, ensuring timely issue resolution, accurate data management, and effective delivery of HR services.

This role requires strong communication skills, attention to detail, problem‑solving ability, integrity, and the ability to collaborate effectively with remote and cross‑cultural teams.

Key Responsibilities

1. HR Support & Case Management

• Act as the first point of contact for HR teams across India and Asia for Workday‑related queries and HR processes.
• Provide timely and accurate support for HRIS, Workday HCM, HR processes, and system‑related inquiries.
• Provide How‑to guidance to HR, employees, and managers for initiating and completing HR events and transactions in Workday.
• Manage and resolve HR cases and service requests while maintaining appropriate documentation and service standards.
• Collaborate with local and regional HR stakeholders to understand requirements, troubleshoot issues, and provide effective resolutions.
• Ensure a high‑quality employee and HR stakeholder experience through responsive and customer‑focused support.
• Identify recurring issues and recommend process and system improvements to enhance HR service delivery.

2. Workday HCM & HRIS Data Management

• Perform accurate and timely HR master data processing in Workday HCM.
• Maintain and update employee and organizational data, including:
• Organizational structure
• Personal and employment information
• Compensation
• Absence and time data
• Document management
• Ensure data accuracy, integrity, confidentiality, and compliance while processing HR transactions.
• Perform data validation and quality checks to identify and resolve discrepancies in Workday.
• Support complex Workday requests, including EIB (Enterprise Interface Builder) mass data uploads and data updates.
• Support Workday security‑related requests, system troubleshooting, and issue resolution.
• Generate and maintain Workday reports and dashboards to support HR operations and business requirements.
• Support User Acceptance Testing (UAT) for new Workday functionality, system enhancements, fixes, and process changes.
• Participate in HR digital transformation and Workday adoption projects.
• Coordinate with relevant HR and technology stakeholders during testing and implementation activities.
• Document test scenarios, results, defects, and resolutions as required.
• Research Workday best practices and share relevant knowledge with HR teams to improve system utilization and process efficiency.

4. Regional & Cross‑Cultural Collaboration

• Work effectively with India and Asia‑based HR stakeholders across different cultures, time zones, and working styles.
• Collaborate with remote and geographically distributed teams to deliver consistent HR services.
• Understand local HR requirements while ensuring alignment with global HR processes and standards.
• Build strong relationships with HR stakeholders and contribute to a collaborative, inclusive working environment.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Management, Information Systems, or a related discipline.
• 3–5 years of experience in HR, HR Operations, HRIS, HR Shared Services, or HR Technology.
• Hands‑on experience with Workday HCM is required.
• Experience handling HR master data and HRIS transactions.
• Experience working with remote, global, or cross‑cultural teams is essential.
• Strong written and verbal English communication skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong customer service, stakeholder management, problem‑solving, and interpersonal skills.
• High level of integrity, confidentiality, accuracy, and attention to detail.

Preferred Skills

• Workday HCM administration or HRIS support experience.
• Experience with Workday EIB and mass data uploads.
• Experience with Workday reporting and dashboards.
• Exposure to Workday security, integrations, and troubleshooting.
• Experience supporting UAT, system enhancements, HR transformation, or HR digitalization projects.
• Understanding of HR processes across multiple countries or regions.
• Experience in HR Shared Services / Global Business Services (GBS) environments.