Workday Functional and Optimization Consultant

Infosys; Chennai; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Infosys seeks a senior Workday Platform Functional Leader to own configuration, governance, and cross-functional delivery across HCM, Compensation, Talent and more. You will drive optimization, adoption, and a Workday-first mindset in collaboration with HR, Payroll, Finance, IT, and external partners.

You will lead end-to-end testing, release readiness, and ensure data integrity while mentoring the Workday AMA team to deliver scalable solutions.

Responsibilities

• Serve as the functional lead for Workday, overseeing configuration, business processes, and cross-functional design.
• Develop and execute a Workday optimization roadmap focused on usability, process efficiency, and adoption.
• Partner with CoE HR Systems Head, HR leadership and CoEs in the execution of Workday roadmap strategy.
• Establish and manage Workday governance processes for enhancement prioritization and change control.
• Oversee configuration, testing, and deployment of updates across Workday modules (e.g., HCM, Compensation, Talent, Absence, Time Tracking, Recruiting).
• Identify system pain points, inefficiencies, and process gaps and lead optimization initiatives to resolve them.
• Maintain up-to-date documentation of system configurations, workflows, and functional designs.
• Ensure that configuration decisions adhere to internal controls, audit standards, and security requirements.
• Drive continuous improvement initiatives through regular health checks, release analysis, and stakeholder feedback.
• Evaluate new Workday features released biannually, recommending adoption plans and change impacts.
• Partner with process owners to simplify workflows, reduce manual effort, and increase automation through Workday capabilities.
• Champion a Workday-first mindset across HR and business functions.
• Perform regular Survey in the organization to get constant feedback on workday Adoption
• Collaborate with HR, Payroll, Finance, and IT to understand business needs and translate them into scalable Workday solutions.
• Serve as an escalation point for Workday-related issues, providing expert-level functional support and troubleshooting.
• Lead requirements gathering sessions, business process reviews, and change impact assessments.
• Partner with external vendors, Workday Success Plan Manager for ongoing enhancements.
• Manage end-to-end testing (unit, regression, and user acceptance) for Workday releases and new features.
• Lead release readiness activities, coordinating with functional owners and technical teams.
• Monitor release updates from Workday Community and ensure proactive adoption of applicable functionality.
• Maintain strong governance controls over data accuracy, user security, and business process integrity.
• Lead and mentor the Workday Application Management team, providing functional and technical direction.
• Manage team workload, prioritize projects, and ensure timely delivery of system solutions.
• Foster collaboration with HR, IT, Finance, and external partners to deliver scalable Workday solutions.
• Oversee vendor relationships and manage external consultants
• Support the development of advanced Workday reports, dashboards, and analytics to meet business and compliance needs.
• Ensure data quality and promote data-driven decision-making across HR and business teams.
• Lead end-user enablement and change management efforts for new Workday features or processes.
• Create and maintain functional documentation, user guides, and training materials.
• Drive adoption through communication, stakeholder engagement, and continuous education.

Job description

Workday Platform Functional Leadership

• Serve as the functional lead for Workday, overseeing configuration, business processes, and cross-functional design.
• Develop and execute a Workday optimization roadmap focused on usability, process efficiency, and adoption.
• Partner with CoE HR Systems Head, HR leadership and CoEs in the execution of Workday roadmap strategy.
• Establish and manage Workday governance processes for enhancement prioritization and change control.

System Configuration & Enhancement

• Oversee configuration, testing, and deployment of updates across Workday modules (e.g., HCM, Compensation, Talent, Absence, Time Tracking, Recruiting).
• Identify system pain points, inefficiencies, and process gaps and lead optimization initiatives to resolve them.
• Maintain up-to-date documentation of system configurations, workflows, and functional designs.
• Ensure that configuration decisions adhere to internal controls, audit standards, and security requirements.

Continuous Improvement & Optimization

• Drive continuous improvement initiatives through regular health checks, release analysis, and stakeholder feedback.
• Evaluate new Workday features released biannually, recommending adoption plans and change impacts.
• Partner with process owners to simplify workflows, reduce manual effort, and increase automation through Workday capabilities.
• Champion a Workday-first mindset across HR and business functions.
• Perform regular Survey in the organization to get constant feedback on workday Adoption

Stakeholder Partnership & Business Support

• Collaborate with HR, Payroll, Finance, and IT to understand business needs and translate them into scalable Workday solutions.
• Serve as an escalation point for Workday-related issues, providing expert-level functional support and troubleshooting.
• Lead requirements gathering sessions, business process reviews, and change impact assessments.
• Partner with external vendors, Workday Success Plan Manager for ongoing enhancements.

Testing, Releases & Governance

• Manage end-to-end testing (unit, regression, and user acceptance) for Workday releases and new features.
• Lead release readiness activities, coordinating with functional owners and technical teams.
• Monitor release updates from Workday Community and ensure proactive adoption of applicable functionality.
• Maintain strong governance controls over data accuracy, user security, and business process integrity.

Team Leadership & Collaboration

• Lead and mentor the Workday Application Management team, providing functional and technical direction.
• Manage team workload, prioritize projects, and ensure timely delivery of system solutions.
• Foster collaboration with HR, IT, Finance, and external partners to deliver scalable Workday solutions.
• Oversee vendor relationships and manage external consultants

Reporting & Analytics

• Support the development of advanced Workday reports, dashboards, and analytics to meet business and compliance needs.
• Ensure data quality and promote data-driven decision-making across HR and business teams.

Training & Change Management

• Lead end-user enablement and change management efforts for new Workday features or processes.
• Create and maintain functional documentation, user guides, and training materials.
• Drive adoption through communication, stakeholder engagement, and continuous education.