Workday Application Managed Services Lead

Elfonze Technologies; India; On-site; INR 3,000,000 - 5,200,000; Full time

Job summary

Elfonze Technologies in India seeks a Workday Applications Managed Services Lead to own end-to-end delivery, coordinate multidisciplinary Workday teams, and ensure services meet SLAs. You will govern Workday configurations and integrations, drive incident resolution, and lead release planning across Absence, Compensation, Recruiting, Security, and Talent modules.

The role requires at least 9 years in Workday delivery, strong ITIL governance, and excellent stakeholder management across HR, IT,

Qualifications

• At least 9 years of experience in Workday support, configuration, or delivery.
• At least 3 years leading multidisciplinary Workday teams.
• Strong governance for Workday configuration and integrations.
• Experience with cross-module Workday operations and HR processes.

Responsibilities

• Owns end-to-end service delivery, team capacity, work allocation, prioritization, quality assurance, and adherence to SLAs and KPIs.
• Acts as the primary escalation point for major incidents and high-impact production changes.
• Leads release management, regression planning, tenant management, change control, and readiness for Workday updates.
• Drives operational excellence through root-cause analysis, knowledge management, and automation.
• Partners with HR, IT, security, vendors, and stakeholders to translate business priorities into a clear support roadmap.
• Produces and presents service reviews covering demand, SLA performance, incident trends, risks, capacity, and backlog.

Skills

Workday

Leadership

Incident management

Stakeholder management

Job description

Workday Application Managed Services Lead

Workday Application Managed Services Lead

Candidate profile

• At least 9 years of experience in Workday support, configuration, or delivery, including at least 3 years leading multidisciplinary Workday teams.
  
• Accountable for leading the Workday Functional Experts across Absence, Compensation, Recruiting, Security, and Talent, together with the Workday Integrations Expert.
  
• Owns end-to-end service delivery, team capacity, work allocation, prioritization, quality assurance, and adherence to agreed SLAs and support KPIs.
  
• Acts as the primary escalation point for major incidents, recurring problems, complex cross-module issues, and high-impact production changes.
  
• Provides functional and technical governance for Workday configuration and integrations, ensuring solutions are secure, scalable, supportable, and aligned with enterprise architecture and HR process standards.
  
• Coordinates impact assessments and dependencies across Workday modules, integrations, downstream systems, business processes, reporting, security, and data.
  
• Leads release management, regression planning, tenant management, change control, and readiness activities for Workday updates and business-led enhancements.
  
• Drives operational excellence through root-cause analysis, knowledge management, automation, service improvement plans, and reduction of recurring incidents and manual effort.
  
• Partners with HR, IT, security, vendors, and senior stakeholders to translate business priorities into a clear support and enhancement roadmap.
  
• Produces and presents service reviews covering demand, SLA performance, incident trends, risks, capacity, backlog, release readiness, and improvement actions.
  
• Coaches and develops team members, builds succession and cross-skilling plans, and maintains sufficient functional and technical coverage across locations and time zones.
  
• Strong understanding of ITIL service management, information security, data protection, audit controls, and support governance in a large multinational organization.
  
• Excellent leadership, stakeholder management, decision-making, communication, and conflict-resolution skills.
  
• Completed Workday training; Workday PRO/Partner Certification in one or more relevant areas is strongly preferred.