work from home ( married telecaller)

Naukripay group; India; Remote; INR 223,200 - 334,800; Full time

Job summary

A company in telecommunications is seeking a Tele Caller Executive for a remote role. This position involves outbound and inbound calls, lead generation, and customer support. Applicants should have excellent communication and persuasion skills, with experience in handling customer interactions professionally. This full-time role requires meeting call targets and resolving complaints effectively. Training on product knowledge and compliance with telecalling scripts is provided.

Qualifications

• Excellent verbal and written communication skills.
• Ability to build rapport with customers and handle diverse personalities.
• Skills to influence customer decisions and close sales.
• Ability to understand customer needs and respond effectively.
• Ability to resolve customer issues and provide solutions.
• Familiarity with CRM software and basic computer operations.
• Ability to adjust communication style based on the situation.
• Ability to handle multiple tasks and meet deadlines.
• Ability to handle rejection and stay motivated.
• Maintaining a positive and respectful attitude.

Responsibilities

• Making calls to potential customers to introduce products, services, or offers.
• Handling incoming calls from customers, addressing inquiries and resolving issues.
• Identifying and qualifying potential customers for sales teams.
• Persuading customers to purchase products or services.
• Maintaining accurate customer records and following up on leads.
• Addressing customer complaints and providing solutions professionally.
• Achieving daily/weekly call targets and contributing to team goals.
• Staying updated on product information and industry trends.
• Maintaining call logs and reports as required.
• Adhering to company policies and telecalling scripts.

Skills

Communication Skills

Interpersonal Skills

Persuasion and Negotiation

Active Listening

Problem-Solving

Technical Skills

Adaptability

Time Management

Patience and Persistence

Professionalism

Tools

CRM software

Job description

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This is a remote position.

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also known as a telephone operator or telemarketer, is responsible for making and receiving phone calls to promote products, gather information, or provide customer support. They engage with customers, address queries, and aim to generate leads or sales. This role requires strong communication and interpersonal skills, as well as the ability to handle customer interactions professionally and persuasively.
Key Responsibilities: Outbound Calls: Making calls to potential customers to introduce products, services, or offers. Inbound Calls: Handling incoming calls from customers, addressing their inquiries, and resolving issues. Lead Generation: Identifying and qualifying potential customers for sales teams. Sales & Promotion: Persuading customers to purchase products or services. Customer Relationship Management: Maintaining accurate customer records and following up on leads. Complaint Resolution: Addressing customer complaints and providing solutions professionally. Meeting Targets: Achieving daily/weekly call targets and contributing to team goals. Product Knowledge: Staying updated on product information and industry trends. Reporting & Documentation: Maintaining call logs and reports as required. Compliance: Adhering to company policies and telecalling scripts. Essential Skills and Qualifications: Communication Skills: Excellent verbal and written communication skills. Interpersonal Skills: Ability to build rapport with customers and handle diverse personalities. Persuasion and Negotiation: Skills to influence customer decisions and close sales. Active Listening: Ability to understand customer needs and respond effectively. Problem-Solving: Ability to resolve customer issues and provide solutions. Technical Skills: Familiarity with CRM software and basic computer operations. Adaptability: Ability to adjust communication style based on the situation. Time Management: Ability to handle multiple tasks and meet deadlines. Patience and Persistence: Ability to handle rejection and stay motivated. Professionalism: Maintaining a positive and respectful attitude.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Telecommunications

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