work from home ( married telecaller)

Naukripay group; India; A distancia; INR 300.000 - 500.000; Jornada completa

Descripción de la vacante

A leading telecommunications company is seeking a Customer Service Executive for a remote position in India. The role involves making outbound calls to promote services, handling inbound customer inquiries, and achieving sales targets. Candidates should possess exceptional communication skills, basic technical proficiency, and a high school diploma. Join a dynamic team and contribute to customer satisfaction in a flexible work environment.

Responsabilidades

• Initiating outbound calls to promote products and follow up on contacts.
• Handling inbound calls to address customer questions and complaints.
• Identifying and qualifying potential customers to generate sales.
• Gaining customer information and understanding their needs.
• Maintaining accurate records of customer interactions.
• Meeting daily, weekly, or monthly sales targets.
• Staying updated on products, services, and industry trends.

Conocimientos

Communication

Persuasion

Customer Service

Organizational Skills

Technical Proficiency

Adaptability

Educación

High school diploma or equivalent

Descripción del empleo

This is a remote position.

Responsibilities

• Outbound Calls: Initiating calls to potential or existing customers to promote products, explain features, or follow up on previous contacts.
• Inbound Calls: Handling incoming calls from customers to answer questions, address complaints, and provide support.
• Lead Generation & Sales: Identifying and qualifying potential customers, persuading them to make purchases, and converting leads into sales.
• Customer Interaction: Gaining customer information, understanding their needs, and offering suitable solutions or services.
• Documentation & Follow-up: Maintaining accurate records of all customer interactions, creating databases, and following up with leads or existing clients.
• Target Achievement: Meeting specific daily, weekly, or monthly sales or performance targets set by the management.
• Product Knowledge: Staying updated on the company's products, services, and industry trends to provide accurate information.

Key Skills & Qualifications

• Communication: Exceptional oral and written communication skills are essential.
• Persuasion: The ability to effectively explain benefits and persuade customers to take action.
• Customer Service: Skills in handling customer inquiries, resolving issues, and maintaining a positive customer experience.
• Organizational Skills: Strong organizational skills for managing calls, records, and tasks efficiently.
• Technical Proficiency: Basic computer knowledge and the ability to maintain customer databases.
• Adaptability: The ability to work independently or in a team, handle different customer types, and work under pressure.
• Education: A high school diploma or equivalent is typically required.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Customer Service

Industries

• Telecommunications