Work From home (Married Telecaller)

Naukripay group; India; Remote; INR 223,200 - 334,800; Full time

Job summary

A leading customer service provider is seeking Remote Telecallers to manage customer interactions, conduct sales, and provide exceptional service. Responsibilities include outbound and inbound calling, addressing concerns, and maintaining accurate records in a CRM system. Ideal candidates will possess excellent communication skills and a high school diploma, with basic technical knowledge preferred. This role may involve flexible shifts, requiring good stress management and adaptability to high-pressure scenarios.

Qualifications

• Excellent verbal communication, listening, and telephone etiquette.
• High school diploma or equivalent; bachelor's preferred.
• Basic computer knowledge and familiarity with CRM software.
• Persuasive, confident, patient, and capable of handling rejection.
• Previous experience in telesales or customer service is preferred.

Responsibilities

• Make outbound/inbound calls to customers handling inquiries.
• Explain product features and persuade customers.
• Address customer concerns and provide solutions.
• Update records of customer interactions in a CRM.
• Follow up with leads and existing clients.

Skills

Excellent verbal communication

Listening skills

Telephone etiquette

Persuasion

Patience

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

CRM software

MS Office

Job description

Overview

This is a remote position.

Mail: [e-mail]

Key Responsibilities & Duties

• Outbound/Inbound Calling: Making calls to prospective/existing customers and handling incoming inquiries.
• Sales & Lead Generation: Explaining product features, benefits, and pricing to persuade customers to make purchases or schedule appointments.
• Customer Service: Addressing customer concerns, complaints, and providing solutions.
• Data Maintenance: Updating and maintaining accurate records of customer interactions in a CRM system.
• Following Up: Reaching out to leads and existing clients to ensure satisfaction and repeat business.
• Script Adherence: Following established scripts to provide consistent information.

Required Skills and Qualifications

• Communication: Excellent verbal communication, listening, and telephone etiquette.
• Education: High school diploma or equivalent, though some roles prefer a bachelor's degree.
• Technical Skills: Basic computer knowledge (MS Office, data entry) and familiarity with CRM software.
• Attributes: Persuasive, confident, patient, and capable of handling rejection.
• Experience: Previous experience in telesales, telemarketing, or customer service is preferred but not always required.

Common Work Environment

Telecallers usually operate in BPO, call center, or office environments. The job may involve high-pressure scenarios, requiring good stress management. Shifts can be flexible, including evening or weekend work depending on the industry.