Role & responsibilities
Job Location-Noida sec 16
A Server L1 Engineer is the frontline support role responsible for monitoring, troubleshooting, and maintaining server infrastructure, handling routine incidents, and escalating complex issues to higher levels. They ensure operational continuity by performing initial diagnostics, executing SOPs, and supporting both Windows and Linux environments.
Key Responsibilities
- Infrastructure Monitoring Continuously monitor server health, availability, and performance using enterprise tools. Detect alerts, validate service availability, and initiate incident notifications.
- Incident Management Log, categorize, and troubleshoot Level 1 incidents using SOPs. Restore services where possible and elevate unresolved issues to L2/L3 teams with documentation.
- Windows & Active Directory Support Handle user account administration, password resets, account unlocks, and basic server health checks. Escalate advanced issues to specialized teams.
- Linux Operations Monitor Linux server availability, service status, and logs. Perform approved restarts and elevate OS issues beyond standard support.
- Virtualization Support Monitor VM availability and resource utilization. Perform basic recovery and elevate hypervisor-related issues.
- Storage & Backup Track storage health, capacity, and backup job execution. Perform authorized recovery actions and elevate failures.
- Network Diagnostics Conduct basic connectivity checks and infrastructure validation. Escalate complex network issues.
Required Skills
- Technical Knowledge: Windows Server, Linux Admin, Active Directory, Virtualization, Storage, Backup.
- Monitoring Tools: Site24x7, Op Manager, CloudWatch, Kubernetes dashboards.
- Soft Skills: Clear communication, documentation discipline, customer handling.
- Problem-Solving: Ability to follow SOPs and elevate effectively.
Preferred candidate profile
Communication- Good
Qual- Any tech Graduate(Btech/BCA/MCA/Diploma Poly)