Wealth Relationship manager

Abacus Consultants; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Abacus Consultants seeks a Senior Relationship Manager to include HNI customers in the Preferred programme and deliver superior service. The role focuses on growing wallet share, cross-selling the bank's products, acquiring new Imperia relationships, and acting as the primary contact for client's financial needs.

The candidate will liaise with PB/Preferred RM, ensure compliant onboarding, and drive revenue targets while maintaining high service standards and client satisfaction.

Qualifications

• Graduation and/or Post-Graduation in a relevant field.
• AMFI, IRDA and NCFM certifications are preferred.
• Strong sales, relationship-building and regulatory knowledge expected.

Responsibilities

• Acquire and manage HNI clients into the Preferred programme.
• Enhance profitability by increasing wallet size and cross-selling.
• Maintain high-quality KYC/AML compliant onboarding and documentation.
• Regularly interact with customers to build rapport and update profiles.
• Coordinate with PB/Preferred RM and other teams for portfolio management.

Skills

HNI Portfolio Management

Relationship Building

Cross-selling

Communication Skills

Sales Skills

AMFI Certification

IRDA Certification

NCFM Certification

NRI Product Knowledge

Planning & Organizing

Regulatory Knowledge

Team Coordination

Customer Onboarding

Education

Graduation

Post-Graduation

Job description

Role & responsibilities

Responsible for including HNI customers into the Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/cs ,retaining and enhancing the relationship. The RM is also responsible for a acquiring new to Bank Imperia relationships. To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

Key Responsibility Areas : 6 8 Areas Activities

HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)

• Liaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred portfolio
• Acquire new customers who meet product criteria
• Regular interaction with the customer to build rapport to understand and update the profile.
• Enhance the Overall value/book size of the portfolio
• Maintain the overall quality / hygiene parameters of the portfolio
• Cross selling products of the bank based on the customer need
• Joint calls being done along with Supervisor as per defined process
• Advisory services to be offered based on the requirement in coordination with PBG.
• Attrition control of customers
• Achieving MTD and YTD Revenue Targets

• Operations, Marketing & Processes
• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
• Ensure KYC / AML norms are adhered to at all points of time
• Ensure that 5-S norms are adhered to for individuals workstation

• Increase in wallet share
• Look for opportunities to cross sell any other product of the Bank, Bank is a one stop shop & solution for all banking needs of the Imperia Customer
• Sales to family members and associates (all
• Classification - Confidential
• Classification - Confidential network)
• Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached
• Product Penetration & contribution towards focused product
• Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.
• Enhance client's Customer To Group ( CTG ) level
• Customer Service • Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
• Customer is informed about any regulatory or process change. Keep the customer updated on program features.
• Ensure timely customer communication on requests and concerns raised.
• Proactive complaint management through feedback from customers.
• Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Ensuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is out
• Ensure smooth transition of handover/takeover of the portfolio

Educational Qualifications & Key Skills (examples listed below)

• Graduation
• Post-Graduation
• AMFI Certification
• IRDA Certification
• NCFM Certification (Optional)
• Sales and Influencing Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Good Communication skills
• Knowledge of Competition & Current trends in financial Industry.

Experience Required:

• Minimum experience in years – 6
• Exposure to Portfolio Management segment (Preferred)

Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

• Customers
• Branch Banking Team
• Operations
• Product Team
• Asset Team
• Treasury
• Credit

Notes(Any specifications – apart from all mentioned above, to be communicated for the role)