Relationship Manager HNI

Abacus Consultants; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Abacus Consultants in Bengaluru seeks a Relationship Manager focused on high-net-worth clients to manage included customers in the Preferred programme and enhance profitability by increasing wallet share and cross-selling the right products. You will acquire new families and be a single point of contact for their financial needs.

Role emphasizes KYC/AML adherence, portfolio hygiene, and delivering superior customer service to drive growth in a competitive market.

Qualifications

Responsibilities

• Liaise with RM to flag eligible customers for Classic/Preferred portfolio.
• Acquire new customers who meet product criteria.
• Regular interaction with customers to build rapport and update the profile.
• Enhance overall value/book size of the portfolio.
• Maintain portfolio quality/hygiene parameters.
• Cross-sell bank products based on customer need.
• Joint calls with Supervisor per defined process.
• Offer advisory services with PBG coordination.
• Aim for attrition control of customers.
• Achieve MTD and YTD revenue targets.
• Ensure error-free documentation for account openings and instructions.
• Ensure KYC/AML norms are adhered to at all times.
• Ensure 5-S norms for workstation.

Job description

Role & responsibilities

Responsible for including HNI customers into the Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/cs ,retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank relationships. To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

Key Responsibility Areas : 6 – 8 Areas Activities

HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)

• Liaising with RM to flag eligible customers form Classic/ Preferred portfolio
• Acquire new customers who meet product criteria
• Regular interaction with the customer to build rapport to understand and update the profile.
• Enhance the Overall value/book size of the portfolio
• Maintain the overall quality / hygiene parameters of the portfolio
• Cross selling products of the bank based on the customer need
• Joint calls being done along with Supervisor as per defined process
• Advisory services to be offered based on the requirement in coordination with PBG.
• Attrition control of customers
• Achieving MTD and YTD Revenue Targets
• Operations, Marketing & Processes
• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
• Ensure KYC / AML norms are adhered to at all points of time
• Ensure that 5-S norms are adhered to for individuals workstation
• Increase in wallet share
• Look for opportunities to cross sell any other product of the Bank, to ensure that Bank is a one stop shop & solution for all banking needs of the Imperia Customer
• Sales to family members and associates (all
• Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached
• Product Penetration & contribution towards focused product
• Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.
• Enhance client's Customer To Group ( CTG ) level
• Customer Service
• Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
• Customer is informed about any regulatory or process change. Keep the customer updated on program features.
• Ensure timely customer communication on requests and concerns raised.
• Proactive complaint management through feedback from customers.
• Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Ensuring that customers are introduced to the and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is out
• Ensure smooth transition of handover/takeover of the portfolio