RBB-IMPERIA RELATIONSHIP MANAGER

Hdfc Bank; Secunderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

HDFC Bank is seeking an Imperia Relationship Manager to acquire and manage high-net-worth clients, focusing on cross-selling and portfolio growth within the Imperia program.

The role requires handling relationship profitability, serving as a single point of contact, and driving wallet share while ensuring compliance with KYC/AML standards.

Qualifications

• Graduation required; Post-Graduation preferred.
• AMFI Certification, IRDA Certification, NRI Product Knowledge.
• Sales and banking product knowledge.

Responsibilities

• Acquire new customers meeting product criteria.
• Cross-sell bank products based on customer needs.
• Achieve monthly and yearly revenue targets.
• Ensure error-free documentation and adhere to KYC/AML norms.
• Increase wallet share and cross-sell bank products.

Skills

Sales and influencing skills

Banking product knowledge

Planning and organizing

Communication skills

Knowledge of competition and trends

Education

Graduation

Post-Graduation

Job description

Job Title

RBB-Imperia Relationship Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Version No

Job Purpose

Responsible for acquiring and managing HNI customers under the Imperia program, enhancing relationship profitability through cross-selling, portfolio growth, and retention. Serve as a single point of contact for financial needs, increasing wallet share and overall relationship value.

Key Responsibilities

HNW Portfolio Management

• Liaise with PB/Preferred RM to identify eligible customers.
• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Achieve monthly and yearly revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC/AML norms and 5-S workstation standards.
• Increase wallet share and cross-sell bank products.
• Enhance Income Generating Product Group Holding (IPGH).

Customer Service

• Deliver quality customer service and resolve queries within TAT.
• Inform customers of regulatory or process changes.
• Promote direct banking channels for customer convenience.
• Ensure smooth portfolio handover and backup support.

Education:

Graduation required; Post-Graduation preferred.

Certifications:

AMFI Certification, IRDA Certification, NRI Product Knowledge.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication skills, knowledge of competition and trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.

Required Skills

Refer to the Job Description