RBB-IMPERIA RELATIONSHIP MANAGER

HDFC Bank; Kolkata District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

HDFC Bank in Kolkata seeks an RBB-Imperia Relationship Manager to acquire and manage HNI clients under the Imperia program, driving cross-sell and portfolio growth while enhancing wallet share and retention.

The role is in Retail Branch Banking, reporting to Branch Manager, with moderate travel. Graduation is required; Post-Graduation preferred. AMFI, IRDA, and NRI product knowledge certifications are advantageous.

Qualifications

• Graduation is required; Post-Graduation preferred.
• AMFI Certification, IRDA Certification, and NRI Product Knowledge are desirable.

Responsibilities

• Liaise with PB/Preferred RM to identify eligible customers.
• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Achieve monthly and yearly revenue targets.
• Deliver quality customer service and resolve queries within TAT.
• Promote direct banking channels for customer convenience.
• Ensure smooth portfolio handover and backup support.

Skills

Sales skills

Banking knowledge

Planning & organizing

Communication skills

Competition awareness

Education

Graduation

Post-Graduation

AMFI Certification

IRDA Certification

NRI Product Knowledge

Job description

Role Description

Responsible for acquiring and managing HNI customers under the Imperia program, enhancing relationship profitability through cross-selling, portfolio growth, and retention. Serve as a single point of contact for financial needs, increasing wallet share and overall relationship value.

Job Title

RBB-Imperia Relationship Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Job Purpose

Responsible for acquiring and managing HNI customers under the Imperia program, enhancing relationship profitability through cross-selling, portfolio growth, and retention. Serve as a single point of contact for financial needs, increasing wallet share and overall relationship value.

Key Responsibilities

HNW Portfolio Management

• Liaise With PB/Preferred RM To Identify Eligible Customers.
• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Achieve monthly and yearly revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC/AML norms and 5-S workstation standards.
• Increase wallet share and cross-sell bank products.
• Enhance Income Generating Product Group Holding (IPGH).

Customer Service

• Deliver quality customer service and resolve queries within TAT.
• Inform customers of regulatory or process changes.
• Promote direct banking channels for customer convenience.
• Ensure smooth portfolio handover and backup support.

Education

Graduation required; Post-Graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NRI Product Knowledge.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication skills, knowledge of competition and trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.