Relationship Manager HNI

Abacus Consultants; Gandhidham; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Abacus Consultants is seeking a Relationship Manager to onboard HNI clients into the Preferred programme, delivering a premium experience while growing wallet share and profitability. The role entails acquiring new to bank relationships, regular client interactions, and coordinating with supervisors for advisory services.

Candidates should excel in cross-selling, maintaining KYC/AML standards, and driving revenue targets through strategic portfolio growth and superior service delivery.

Qualifications

• Experience in handling high-net-worth (HNI) clients.
• Strong relationship-building and advisory capabilities.
• Proven cross-selling and wallet-share growth skills.

Responsibilities

• Include HNI customers into the Preferred programme and improve profitability by expanding relationship size.
• Acquire new to bank relationships and maintain ongoing client interaction to update profiles.
• Cross-sell bank products based on customer needs and ensure quality documentation and KYC/AML adherence.

Skills

Relationship management

HNI client handling

Cross selling

Job description

Role & responsibilities

Responsible for including HNI customers into the Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/cs ,retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank relationships. To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

Key Responsibility Areas : 6 – 8 Areas Activities HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)

• Liaising with RM to flag eligible customers form Classic/ Preferred portfolio
• Acquire new customers who meet product criteria
• Regular interaction with the customer to build rapport to understand and update the profile.
• Enhance the Overall value/book size of the portfolio
• Maintain the overall quality / hygiene parameters of the portfolio
• Cross selling products of the bank based on the customer need
• Joint calls being done along with Supervisor as per defined process
• Advisory services to be offered based on the requirement in coordination with PBG.
• Attrition control of customers
• Achieving MTD and YTD Revenue Targets
• Operations, Marketing & Processes
• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
• Ensure KYC / AML norms are adhered to at all points of time
• Ensure that 5-S norms are adhered to for individuals workstation
• Increase in wallet share
• Look for opportunities to cross sell any other product of the Bank, to ensure that Bank is a one stop shop & solution for all banking needs of the Imperia Customer
• Sales to family members and associates (all
• Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached
• Product Penetration & contribution towards focused product
• Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.
• Enhance client's Customer To Group ( CTG ) level
• Customer Service Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
• Customer is informed about any regulatory or process change. Keep the customer updated on program features.
• Ensure timely customer communication on requests and concerns raised.
• Proactive complaint management through feedback from customers.
• Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Ensuring that customers are introduced to the and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is out
• Ensure smooth transition of handover/takeover of the portfolio

Preferred candidate profile

Perks and benefits