we are hiring For Jaipur II Customer support -Telperformance

TP; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

TP in Jaipur (Mansarovar) seeks a Customer Support Executive to manage customer interactions through email and chat, delivering high-quality resolution and service excellence.

The role includes Seller Support, real-time query resolution, and maintaining professional grammar and tone in all communications. Fresher or experienced candidates are welcome; this is an on-site role with 5.5 working days and a 24x7 environment that requires you to be within the cab zone.

Qualifications

• Graduates in any discipline.
• Fresher / Experienced.
• 5.5 Days a week.
• Comfortable in 24*7 Environment.

Responsibilities

• Seller Support: Assist retail sellers via email and chat with account, inventory, and order issues.
• Resolve customer queries in real-time via chat and email platforms.
• Maintain professional grammar, tone, and formatting in all written communication.
• Meet key performance metrics, including response time and customer satisfaction scores.
• Navigate multiple internal systems simultaneously to troubleshoot client issues.

Skills

Customer support

Email & chat

Communication skills

Education

Graduates in any discipline

Job description

Job Description

Join us in Jaipur, Mansarovar as a Customer Support Executive. You will manage customer interactions through digital channels, ensuring high-quality resolution and service excellence.

Key Responsibilities

• Seller Support: Assist retail sellers via email and chat with account, inventory, and order issues.
• Resolve customer queries in real-time via chat and email platforms.
• Maintain professional grammar, tone, and formatting in all written communication.
• Meet key performance metrics, including response time and customer satisfaction scores.
• Navigate multiple internal systems simultaneously to troubleshoot client issues.

Education and Experience

• Graduates in any discipline.
• Fresher / Experienced.
• 5.5 Days a week.
• Comfortable in 24*7 Environment.

Logistics and Transport

• Cab Facility: Available within a 25 KM radius of the Jaipur facility.
• Geographic Constraint: Candidates must reside within the operational cab zone.
• Remote Work: This is strictly an on-site role, not open to remote candidates