Email Support Executive

TP; Rajasthan; On-site; INR 366,000 - 438,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid sick time

Provident Fund

Job summary

Teleperformance is hiring Email Support Executives for an International Customer Support Process in Jaipur, Rajasthan. The role involves handling customer queries through email, providing accurate information and resolutions, and maintaining professional written communication to meet quality standards.

Selected candidates will undergo 3 months of paid training and benefits including health and life insurance, PF, and relocation support for eligible candidates.

Qualifications

• Graduation in any stream is mandatory.
• Minimum 1 year of relevant experience in international support.
• Strong written English communication skills.

Responsibilities

• Handle customer queries through email and non-voice channels.
• Provide accurate resolutions and maintain written clarity.
• Respond within defined timelines and follow quality standards.
• Maintain accurate interaction records and escalate when needed.
• Meet quality and productivity parameters.
• Ensure a positive customer experience.
• Adhere to process guidelines.

Skills

Written English

Typing

Customer focus

Problem solving

Education

Graduation (any stream)

Tools

Email handling

Basic computer skills

Job description

Email Support Executive – International Process

Company: Teleperformance
Location: Mansarovar, Jaipur, Rajasthan
Work Mode: Work From Office
Job Type: Full-Time
Experience: Minimum 1 Year
Qualification: Graduation in Any Stream – Mandatory
Process: International Customer Support – Email / Non-Voice
Working Days: 5 Days Working
Shift: Rotational Shifts & Rotational Week Offs

Job Overview

Teleperformance is hiring Email Support Executives for an International Customer Support Process in Jaipur.

The role involves handling customer queries through email, providing accurate information and resolutions, and maintaining professional written communication while meeting defined quality and productivity standards.

Key Responsibilities

• Handle customer queries through email and assigned non-voice channels.
• Understand customer concerns and provide accurate resolutions.
• Maintain clear and professional written communication.
• Respond to customer queries within defined timelines.
• Follow process guidelines and quality standards.
• Maintain accurate customer interaction records.
• Escalate queries according to process requirements.
• Meet assigned quality and productivity parameters.
• Maintain a positive customer experience.

Eligibility Criteria

• Graduation in any stream is mandatory.
• Minimum 1 year of relevant experience in international customer support or customer handling.
• Strong written English communication skills.
• Good typing and computer skills.
• Customer-focused approach and problem-solving ability.
• Comfortable working in rotational shifts and rotational week offs.
• Willing to work from the Jaipur office.

Work Schedule

• 5 Days Working
• 2 Rotational Week Offs
• Rotational Shifts
• 9.5 hours login time including 1 hour break

Cab Facility

Two-way cab facility is available for eligible night shifts between 9:30 PM and 6:00 AM, subject to company policy and route availability.

Training

• 3 months of paid training
• Certification round as part of the selection/training process.
• Training and process guidelines will be provided by the company.

Salary

CTC: ₹36,000 per month

Approximate net take-home:

• First 3 months: ₹29,300 per month
• After 3 months: ₹30,300 per month

The offered CTC includes Fixed CTC + PLI.

Applicable deductions may include PF, Mediclaim, and Gratuity, as per the applicable salary structure and company policy.

Benefits

• Paid leaves as per company policy.
• Guest house accommodation for eligible outstation candidates for 10 days on a sharing basis.
• Relocation support/bonus after 3 months, subject to applicable company terms.
• Internal career opportunities through the company's IJP process, subject to eligibility and available positions.
• Night-shift cab facility as applicable.

Additional Information

For eligible outstation candidates, travel tickets and hotel accommodation may be arranged by the company as per applicable policy. Ticket reimbursement is not provided.

Leave availability during the initial training period will be subject to company policy.

Work Mode: Work From Office

Pay: Up to ₹36,000.00 per month

Benefits

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person