We are hiring For Chat support -Jaipur Teleperformance

TP; Jaipur; On-site; INR 250,000 - 300,000; Full time

Job summary

TP in Jaipur is hiring for a chat support role. WFO Jaipur with freshers welcome and excellent English skills. Real-time customer assistance and cross-department collaboration are core expectations.

The role involves handling multiple chats, maintaining professionalism, and documentation of interactions. Salary up to 3 LPA for graduates, with rotational shifts and full-time engagement.

Qualifications

• Strong written communication and interpersonal skills.
• Ability to multitask and manage multiple chats efficiently.
• Problem-solving and decision-making capabilities.
• Attention to detail and ability to remain calm under pressure.
• Minimum high school diploma; additional qualifications in customer service or related fields are advantageous.

Responsibilities

• Real-Time Customer Assistance: Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction.
• Problem-Solving and Issue Resolution: Assess customer needs, handle complaints, and offer solutions within set timeframes, following up to confirm resolution.
• Communication and Professionalism: Maintain a positive, empathetic, and professional tone in written form, often managing multiple chats simultaneously.
• Documentation and Reporting: All interactions logged accurately for future reference, and feedback documented to improve service quality.
• Collaboration with Teams: Coordinate with Sales, IT, and Marketing to resolve complex issues and share insights.
• Leadership and Mentorship: Senior chat support staff may mentor new team members and lead small teams.

Skills

Written communication

Multitasking

Problem-solving

Education

High school diploma

Job description

Job Location

WFO - Jaipur

Job Role

Chat support role

Core Responsibilities

• Real-Time Customer Assistance: Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction
• Problem-Solving and Issue Resolution: Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution
• Communication and Professionalism: Maintaining a positive, empathetic, and professional tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously
• Documentation and Reporting: All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams
• Collaboration with Teams: Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement
• Leadership and Mentorship: Senior chat support staff may mentor new team members, lead small teams, and foster a positive team culture

Required Skills and Qualifications

• Strong written communication and interpersonal skills
• Ability to multitask and manage multiple chats efficiently
• Problem-solving and decision-making capabilities

Attention to detail and ability to remain calm under pressure

• Minimum high school diploma; additional qualifications in customer service or related fields are advantageous

Salary Package

GRADUATES ONLY CTC: up to 3LPA

Job & Shift Details

Job Type: FullTime

Rotational Shift:

Freshers are welcome

Excellent English