Customer Care Executive

TP; Delhi Cantonment; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Cab facility

Job summary

TP is hiring Ads Support Specialists to assist customers with digital marketing and advertising platform queries. You will respond via email, chat, and other channels, write professional replies, and troubleshoot technical issues, while using AI tools to resolve inquiries efficiently.

The role requires good written English, strong problem-solving skills, the ability to multitask across multiple screens, and a willingness to learn new technologies.

Qualifications

• Good written English and professional email communication.
• Strong logical reasoning and problem-solving abilities.
• Basic computer knowledge and the ability to multitask across multiple screens.
• Willingness to learn and use AI tools and digital technologies.
• Ability to work under pressure and handle challenging customer situations.

Responsibilities

• Respond to customer queries through email, chat, and other support channels.
• Write clear, professional, and customer-friendly responses.
• Understand customer problems and provide logical solutions.
• Assist customers with technical issues related to digital advertising platforms.
• Use AI tools to research information and resolve queries efficiently.
• Handle multiple CRM tools and applications simultaneously.
• Manage challenging customer interactions with patience and professionalism.
• Stay updated with new tools, technologies, and digital marketing trends.

Skills

Written English

Customer support

AI usage

Multi-tasking

Adaptability

Tools

CRM Software

Job description

We're Hiring: Ads Support Specialists | Digital Marketing Support

Location: Downtown, Gurugram (Work From Office)

Job Type: Full-Time

Working Days: 5 days a week

Shifts: Rotational

Cab Facility: Both-side cab available

Immediate Joiners only

Job Description

We are looking for enthusiastic and customer-focused individuals to join our team as Ads Support Specialists. The role involves assisting customers with queries related to digital marketing and advertising platforms, troubleshooting issues, and delivering an excellent customer experience.

Key Responsibilities

• Respond to customer queries through email, chat, and other support channels.
• Write clear, professional, and customer-friendly responses.
• Understand customer problems and provide logical solutions.
• Assist customers with technical issues related to digital advertising platforms.
• Use AI tools to research information and resolve queries efficiently.
• Handle multiple CRM tools and applications simultaneously.
• Manage challenging customer interactions with patience and professionalism.
• Stay updated with new tools, technologies, and digital marketing trends.

Required Skills

• Good written English and professional email communication skills.
• Strong logical reasoning and problem-solving abilities.
• Basic computer knowledge and the ability to multitask across multiple screens.
• Willingness to learn and use AI tools and digital technologies.
• Ability to work under pressure and handle challenging customer situations.
• Flexibility to adapt to new processes and updates.