Customer Support Executive-Digital Marketing Process

TP; Gurugram District; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

TP in India is seeking an urgent Digital Marketing Process professional to respond to customer queries via voice, chat, and other channels, write clear responses, and resolve issues related to digital marketing platforms.

The role requires Graduation and familiarity with Google Ads, Merchant Center or Analytics; experience in customer or technical support is a plus. You will stay updated with tools and trends while handling multiple CRM tools.

Qualifikationen

• Graduation is required.
• Basic understanding of digital marketing or minimum 3 years international customer voice support.
• Familiarity with Google Ads, Google Merchant Center, or Google Analytics.

Aufgaben

• Respond to customer queries through voice, chat, and other support channels.
• Write clear, professional, and customer-friendly responses.
• Understand customer problems and provide logical solutions.
• Assist customers with technical issues related to digital marketing platforms.
• Use AI tools to find information and resolve queries efficiently.
• Handle multiple CRM tools and applications while assisting customers.
• Manage difficult customer situations with patience and professionalism.
• Stay updated with new tools, technologies, and digital marketing trends.

Kenntnisse

Customer support

Communication

Problem solving

Multitasking

Patience

Ausbildung

Graduation

Tools

Google Ads

Google Merchant Center

Google Analytics

Jobbeschreibung

Urgent hiring- Digital Marketing Process

Key Responsibilities

• Respond to customer queries through voice, chat, and other support channels.
• Write clear, professional, and customer-friendly responses.
• Understand customer problems and provide logical solutions.
• Assist customers with technical issues related to digital marketing platforms.
• Use AI tools to find information and resolve queries efficiently.
• Handle multiple CRM tools and applications while assisting customers.
• Manage difficult customer situations with patience and professionalism.
• Stay updated with new tools, technologies, and digital marketing trends.

Preferred candidate profile

• Graduation required
• Basic understanding of digital marketing or minimum 3 years international customer voice support
• Familiarity with Google Ads, Google Merchant Center, or Google Analytics.
• Experience in customer support, technical support, or digital marketing support will be an advantage.