we are hiring For chat support II Mohali

TP; Mohali; Vor Ort; INR 180.000 - 240.000; Vollzeit

Zusammenfassung

TP in Mohali is seeking a chat support agent to handle live customer inquiries, provide product and policy information, and troubleshoot issues in real time. The role is onsite at WFO Mohali, with rotation and freshers welcome.

Ideal candidates will have good English, strong written communication, and the ability to multitask across multiple chats while maintaining a professional, empathetic tone and documenting interactions for quality improvements.

Qualifikationen

• Strong written communication and interpersonal skills.
• Ability to multitask and manage multiple chats simultaneously.
• Problem-solving and decision-making capabilities.

Aufgaben

• Provide real-time chat assistance and accurate product information.
• Troubleshoot issues and resolve customer queries within targets.
• Maintain professional and empathetic written communication.
• Log interactions and document feedback for quality improvement.
• Collaborate with Sales, IT, and Marketing to resolve complex issues.

Kenntnisse

Strong written communication

Interpersonal skills

Multitasking

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Hello Everyone,
Below is the job description

PFB the JD - WFO -Mohali
Job Role: Chat support role

Core Responsibilities

• Real-Time Customer Assistance:Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction
• Problem-Solving and Issue Resolution:Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution
• Communication and Professionalism:Maintaining a positive, empathetic, and professional tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously
• Documentation and Reporting:All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams
• Collaboration with Teams:Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement
• Leadership and Mentorship:Senior chat support staff may mentor new team members, lead small teams, and foster a positive team culture

Required Skills and Qualifications

• Strong written communication and interpersonal skills
• Ability to multitask and manage multiple chats efficiently
• Problem-solving and decision-making capabilities

Attention to detail and ability to remain calm under pressure

• Minimum high school diploma; additional qualifications in customer service or related fields are advantageous

Job & Shift Details

Job Type: FullTime

Rotational Shift:

Min : rotational shiftWork Mode: Onsite (Work From Office)

Eligibility Criteria

• Graduates/undergraduates only

Freshers are welcome Excellent English