Hiring: Customer Support Executive Non-Voice Chat Process

TP; Mohali; On-site; INR 180,000 - 240,000; Full time

Job summary

Teleperformance in Mohali is hiring a Customer Support Executive Non-Voice (Chat Process). You will handle customer queries through chat and provide accurate resolutions to ensure a positive experience. Excellent written and verbal communication is required.

Fluent English, minimum 30 WPM typing with 90% accuracy. Working from office with rotational shifts including night shifts and weekly offs. The selection includes recruiter screening, SHL typing and English/writing assessments, followed by

Qualifications

• Excellent written and verbal communication skills.
• Fluent in English.
• Typing Speed: Minimum 30 WPM.
• Typing Accuracy: Minimum 90%.
• Comfortable working in rotational shifts, including night shifts.

Responsibilities

• Handle customer queries and provide accurate resolutions through chat support.
• Understand customer concerns and deliver a positive customer experience.
• Resolve issues efficiently while maintaining quality and productivity standards.
• Ensure professional and effective written communication with customers.
• Follow process guidelines and escalat

Skills

Written communication

Fluent English

Typing 30 WPM

Customer service

Job description

Hiring: Customer Support Executive Non-Voice / Chat Process

Location: Mohali

Role: Customer Support Executive Non-Voice

Process: Chat Support

Shift: Rotational Shifts (Majorly Night Shifts)

Weekly Off: Rotational 2 weeks off

Work Model: Work From Office

Job Responsibilities

Handle customer queries and provide accurate resolutions through chat support.

Understand customer concerns and deliver a positive customer experience.

Resolve issues efficiently while maintaining quality and productivity standards.

Ensure professional and effective written communication with customers.

Follow process guidelines and escalat

Requirements

Excellent written and verbal communication skills.

Fluent in English.

Confident while interacting with and assisting customers.

Typing Speed: Minimum 30 WPM.

Typing Accuracy: Minimum 90%.

Comfortable working in rotational shifts, including night shifts.

Candidates should be comfortable working from office.

Selection Process

Recruiter Screening

Assessment: SHL Typing, English/Writing & Verbal Ability Assessment

Managerial/Operations Round Final Round

Facilities & Benefits

Work From Office

Rotational shifts, predominantly night shifts

Rotational weekly offs

HR TRIPTI - 8448457237/[e-mail]