Warranty Management Lead

Manning Consulting; Chennai District; On-site; INR 990,000 - 1,210,000; Full time

Benefits offered by this job

Work from office

Rotational shifts

Job summary

Manning Consulting is seeking a Process Lead for Warranty Management in Chennai. The role demands strong leadership to drive end-to-end warranty operations in a manufacturing setup, with hands-on SAP experience and a focus on SLA and KPI attainment.

The candidate should have 6-7 years of overall relevant experience, and willingness to work in office with rotational shifts. Location is Chennai, with a salary package up to 11 LPA.

Qualifications

• Minimum 6+ years of overall experience.
• 2+ years of relevant Team Lead/Lead experience in Warranty Management.
• Hands-on SAP experience and strong understanding of warranty processes.

Responsibilities

• Lead end-to-end Warranty Management operations within the manufacturing domain.
• Handle warranty claims, process coordination, escalations and ensure timely resolution as per defined SLAs.
• Manage and guide the team while monitoring process performance, productivity and quality KPIs.
• Interact regularly with multiple client stakeholders and ensure effective communication and issue resolution.
• Hands-on experience with SAP and good understanding of warranty-related processes is mandatory.
• Monitor SLA/KPI performance and drive process adherence and continuous improvement.
• Candidates must have a minimum of 2 years of relevant Team Lead/Lead experience in Warranty Management.

Skills

Warranty management

Team leadership

Process improvement

SAP

Education

Graduate or Postgraduate

Tools

SAP

Job description

HIRING FOR PROCESS LEAD - WARRANTY MANAGEMENT

Need minimum 6+ years of experience i

Work from office

Rotational shifts

Package Upto : 11 LPA

Location : Chennai

Job Description :

• Lead and manage end-to-end Warranty Management operations within the manufacturing domain.
• Handle warranty claims, process coordination, escalations and ensure timely resolution as per defined SLAs.
• Manage and guide the team while monitoring process performance, productivity and quality KPIs.
• Interact regularly with multiple client stakeholders and ensure effective communication and issue resolution.
• Hands-on experience with SAP and good understanding of warranty-related processes is mandatory.
• Monitor SLA/KPI performance and drive process adherence and continuous improvement.
• Candidates must have a minimum of 2 years of relevant Team Lead/Lead experience in Warranty Management.
• Graduate/Post Graduate with 6-7 years of overall relevant experience preferred.
• Willingness to work in flexible shifts and from office as per business requirements.