Warranty Management Lead

Selective Global Search; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Selective Global Search in Pune invites an experienced Warranty Management Lead PSS to oversee end-to-end warranty claims for field service operations. You will coordinate with Field Service, engineering, and customers to resolve issues and ensure timely closure, with travel to customer sites as required.

The role emphasizes effective communication, presenting data, and stakeholder coordination. A Diploma or Bachelor's degree in Engineering or Business is required, MBA Operations preferred, with

Qualifications

• Diploma or Bachelor's degree in Engineering or Business; MBA Operations preferred.
• Relevant experience in warranty claim management and field services.
• Strong communication and problem-solving skills.

Responsibilities

• Manage end-to-end warranty claims and processes.
• Coordinate with Field Service and other internal teams.
• Handle warranty-related customer issues and ensure timely resolution.
• Monitor warranty performance and claim closure.
• Prepare reports and presentations related to warranty activities.
• Travel to customer/site locations as required.
• Ensure effective communication and coordination with stakeholders.

Skills

Warranty Management

Field Service

Communication

Presentation

Interpersonal Skills

Problem Solving

Self-motivation

Education

Diploma or Bachelors in Engineering or Business

MBA Operations preferred

Job description

Position: Warranty Management Lead PSS (Pune)
Job Summary: Responsible for managing warranty claims and ensuring smooth warranty processes for field service operations. The role involves coordinating with internal teams/customers, resolving warranty-related issues, monitoring claims, and ensuring timely closure.

Key Responsibilities:

• Manage end-to-end warranty claims and processes.
• Coordinate with Field Service and other internal teams.
• Handle warranty-related customer issues and ensure timely resolution.
• Monitor warranty performance and claim closure.
• Prepare reports and presentations related to warranty activities.
• Travel to customer/site locations as required.
• Ensure effective communication and coordination with stakeholders.

Qualification: Diploma/Bachelors degree in Engineering or Business; MBA Operations preferred.

Experience: Relevant experience in warranty claim management and field services.

Key Skills: Warranty Management, Field Service, Communication, Presentation, Interpersonal Skills, Problem Solving, Self-motivation.