Team Leader Quality Assurance

Europa Locks; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Europa Locks in Pune is seeking a Team Leader Quality Assurance to oversee warranty claim analysis across manufacturing plants and drive data-driven improvements. The ideal candidate has 2–4 years of experience in customer quality warranty claims, a BE/BTech or DME in Mechanical/Automobile Engineering, and strong MS Excel skills.

You will coordinate cross-functional teams and communicate with Sales, Technicians, and Dealers.

Qualifications

• 2 to 4 years of experience in Customer Quality Warranty Claim.
• BE/B.Tech or DME in Mechanical or Automobile Engineering.
• MS Excel and MS Office proficiency.
• Excellent cross-functional coordination and communication.

Responsibilities

• Manage or coordinate manufacturing plants' product warranty claim analysis.
• Prepare warranty claim analytic reports and propose company-wide priorities.
• Domestic travel required up to 30% of the time.
• Meet with Sales, Technicians, Dealers to survey, train and create awareness on customer quality issues.
• Address customer issues promptly to ensure satisfaction and quality.
• Support product quality planning and control processes based on customer specs.

Job description

Team Leader Quality Assurance

Location: Pune

Responsibilities

• Manage or coordinate various manufacturing plants product warranty claim analysis
• Prepare product Warranty claim analytic report and propose companywide priorities
• Domestic travel required up to 30% of the time.
• Meet Sales team, Technician, Dealers channel partner for various Customer Quality related survey, Awareness creation and training.
• Technician Qualification Training Approval
• Resolve top Product Warranty claim problem through 8D methodology.
• Provided quality support for product issues communicate daily with Business Development team.
• Prepare Maintain Customer Quality related documentation like Warranty Return analysis data, Pareto Chart, 8D Report, Customer Interaction register, Market Survey report etc.
• Address customer issues in a timely manner to ensure customer satisfaction.
• Participate in product quality planning and control process based on customers specifications and requirements.

Competency (Candidate Profile)

• 2 to 4 years of experience in Customer Quality Warranty Claim.
• Educational Qualification: B.E or B. Tech or DME in Mechanical or Automobile Engineering.
• Effectively sharing obtaining information from internal external parties.
• Excellent CFT coordination skill, ability to resolve CFT conflict on time.
• Good MS Office Skill (Especially MS Excel).
• 6. Good Observation, Analytic Problem-Solving Skill.
• 7. Strong decision making communication skill.