Warranty Claims Assessor - Automotive

Ford Motor; Chennai; On-site; INR 500,000 - 900,000; Full time

Job summary

Ford Motor Chennai is seeking a Warranty Operation Analyst to join our global warranty operations team. The role involves reviewing and processing warranty claims across multiple markets, validating root causes, and ensuring policy compliance to reduce costs and improve product feedback loops.

The ideal candidate has 3–6 years of hands-on experience in automobile servicing, with exposure to engines and transmissions, strong diagnostic knowledge, and excellent communication skills for

Qualifications

• Diploma / BE in Mechanical / Automobile Engineering.
• 3–6 years’ experience in Automobile dealership.
• Hands-on vehicle repair experience preferred, including engine and transmission diagnosis.

Responsibilities

• Review and assess warranty claims submitted by dealerships/markets globally.
• Validate root cause against fault codes/DTCs to ensure technical justification.
• Cross-check mileage, in-service date, VIN history, and prior repairs.
• Ensure accurate coding of failure modes, parts, and labor times.
• Assess claims across global markets for the assigned commodity.
• Maintain 99% quality benchmark in claim assessments.
• Flag assessment concerns to Team Leads to strengthen controls.
• Identify cost-saving opportunities and standardize assessment practices.

Skills

Warranty processing

Diagnostic knowledge

Communication skills

Teamwork

Policy compliance

Education

Diploma/BE in Mechanical Eng.

Job description

Warranty Operation Analyst

We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity (e.g., engine, transmission, electrical, chassis, etc.). This role plays a critical part in ensuring claims are assessed accurately, fairly, and in line with warranty policy, while identifying trends that help reduce warranty costs and improve product quality feedback loops.

Key Responsibilities:

• Claims Assessment & Processing Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines
• Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage
• Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage
• Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes
• Assess warranty claims across global markets for the assigned commodity
• Achieve 100% capacity utilization
• Maintain claim mix proportionate to intake volumes
• Uphold a 99% quality benchmark in claim assessments
• Flag assessment concerns to Team Leads to strengthen claim controls
• Recommend ways to standardize assessing practices, steps, and identify cost‑saving opportunities globally

Diploma / B.E in Mechanical / Automobile Engineering 3-6 years’ experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis

Skills Required;

Strong communication and interpersonal abilities Technical diagnostic knowledge (basic to intermediate) Warranty process exposure Computer literacy Flexible, self-motivated, and team-oriented Polite, proactive, and supportive of team members