Automotive Warranty Claims Assessor

Ford Motor; Chennai; On-site; INR 350,000 - 650,000; Full time

Job summary

Ford Motor is seeking a Warranty Claims Assessor to join our global warranty operations team. You will review, validate, and process claims for a designated automotive commodity, ensuring alignment with policy and accurate diagnostics.

The role requires a Diploma or BE in Mechanical/Automobile Engineering with 3–6 years of hands-on dealership experience, including engine and transmission work. Strong communication and diagnostic skills are essential to reduce costs and improve quality feedback

Qualifications

• Diploma or BE in Mechanical/Automobile Engineering.
• 3-6 years' experience in Automobile dealership, preferably with hands-on vehicle repairs including engine, transmission, and diagnosis.

Responsibilities

• Review and process warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying codes, labor operations, parts usage, and narratives against policy.
• Validate root cause against fault codes/diagnostic trouble codes to ensure claims are justified and within policy.
• Cross-check mileage, in-service date, VIN history, and prior repairs to confirm eligibility and prevent leakage.
• Ensure accurate coding of failure modes, causal parts, and labor times to support warranty analytics.
• Assess warranty claims across global markets for the assigned commodity and flag concerns to strengthen controls.
• Strive for high quality benchmarks in claim assessments and identify cost-saving opportunities globally.

Skills

Communication

Diagnostic knowledge

Warranty process exposure

Computer literacy

Flexible / self-motivated

Team-oriented

Polite / proactive

Education

Diploma / BE in Mechanical or Automobile Engineering

Job description

Warranty Claims Assesor We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity (e.g., engine, transmission, electrical, chassis, etc.). This role plays a critical part in ensuring claims are assessed accurately, fairly, and in line with warranty policy, while identifying trends that help reduce warranty costs and improve product quality feedback loops.

Key Responsibilities

• Claims Assessment & Processing Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines
• Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage
• Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage
• Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes
• Responsibilities Assess warranty claims across global markets for the assigned commodity
• Achieve 100% capacity utilization
• Maintain claim mix proportionate to intake volumes
• Uphold a 99% quality benchmark in claim assessments
• Flag assessment concerns to Team Leads to strengthen claim controls
• Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally

Qualifications

Diploma / B.E in Mechanical / Automobile Engineering 3-6 years' experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis

Skills Required;

• Strong communication and interpersonal abilities
• Technical diagnostic knowledge (basic to intermediate)
• Warranty process exposure
• Computer literacy
• Flexible, self-motivated, and team-oriented
• Polite, proactive, and supportive of team members