Team Leader Customer Quality Assurance

Europa Locks; Pune District; Presencial; INR 400.000 - 650.000; Jornada completa

Descripción de la vacante

Europa Locks in Pune, India, is seeking a Warranty Claims Analyst to analyze product warranty data and drive company-wide priorities using 8D methodology. The role involves coordinating with manufacturing teams, sales, technicians, dealers and channel partners to improve quality and customer satisfaction.

The candidate will prepare warranty analytics reports, maintain documentation, and travel up to 30% to meet stakeholders and conduct trainings.

Formación

• 2 to 4 years of experience in Customer Quality & Warranty Claim.
• Educational Qualification: B.E or B. Tech or DME in Mechanical or Automobile Engineering.
• Effectively sharing & obtaining information from internal & external parties.
• Excellent CFT coordination skill, ability to resolve CFT conflict on time.
• Good MS Office Skill (Especially MS Excel).
• Good Observation, Analytic & Problem-Solving Skill.

Responsabilidades

• Manage or coordinate various manufacturing plant's product warranty claim analysis.
• Prepare product Warranty claim analytic report and propose companywide priorities.
• Domestic travel required up to 30% of the time.
• Meet Sales team, Technician, Dealers & channel partner for various Customer Quality related survey, Awareness creation and training.
• Resolve top Product Warranty claim problem through 8D methodology.
• Provided quality support for product issues & communicate daily with Business Development team.
• Prepare & Maintain Customer Quality related documentation like Warranty Return analysis data, Pareto Chart, 8D Report, Customer Interaction register, Market Survey report etc.
• Address customer issues in a timely manner to ensure customer satisfaction.
• Participate in product quality planning and control process based on customer's specifications and requirements.

Conocimientos

CFT coordination

Analytical thinking

Problem solving

Observation

Educación

B.E or B.Tech or DME in Mechanical or Automobile Engineering

Herramientas

MS Excel

Descripción del empleo

• Manage or coordinate various manufacturing plant's product warranty claim analysis.
• Prepare product Warranty claim analytic report and propose companywide priorities.
• Domestic travel required up to 30% of the time.
• Meet Sales team, Technician, Dealers & channel partner for various Customer Quality related survey, Awareness creation and training.
• Resolve top Product Warranty claim problem through 8D methodology.
• Provided quality support for product issues & communicate daily with Business Development team.
• Prepare & Maintain Customer Quality related documentation like Warranty Return analysis data, Pareto Chart, 8D Report, Customer Interaction register, Market Survey report etc.
• Address customer issues in a timely manner to ensure customer satisfaction.
• Participate in product quality planning and control process based on customer's specifications and requirements.

Competency (Candidate Profile)

• 2 to 4 years of experience in Customer Quality & Warranty Claim.
• Educational Qualification: B.E or B. Tech or DME in Mechanical or Automobile Engineering.
• Effectively sharing & obtaining information from internal & external parties.
• Excellent CFT coordination skill, ability to resolve CFT conflict on time.
• Good MS Office Skill (Especially MS Excel).
• Good Observation, Analytic & Problem-Solving Skill.

NOTE - All Offer Letters &Appointment Letters are issued ONLY from the HEAD OFFICE duly signed by GM Operations,same would be couriered from HO. They are NEVER issued by hand / given across the tablefrom any factory / sales location directly.