Warranty Claim Assessor

Ford Business Solutions; Chennai; On-site; INR 400,000 - 700,000; Full time

Job summary

Ford Business Solutions is seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for automotive commodities. You will verify diagnostic codes, ensure policy compliance, and help identify cost-saving opportunities across dealerships and markets.

The role emphasizes accurate claim assessment, data integrity, and collaboration with teams to improve product quality feedback loops and reduce warranty costs.

Qualifications

• Diploma or BE in Mechanical/Automobile Engineering is required.
• 3–15 years of hands-on experience in automobile dealership repairs.

Responsibilities

• Review warranty claims from dealerships/markets globally for the assigned commodity.
• Validate diagnostic codes, labor operations, parts usage, and repair narratives.
• Cross-check mileage, in-service date, VIN history, and prior repairs for eligibility.
• Ensure accurate coding of failure modes, parts, and labor times for analytics.
• Assess claims to uphold policy and prevent leakage or fraud.
• Identify cost-saving opportunities and standardize assessment practices globally.

Skills

Strong communication

Interpersonal abilities

Technical diagnostic knowledge

Warranty process exposure

Computer literacy

Team-oriented & proactive

Education

Diploma / B.E in Mechanical / Automobile Engineering

Job description

We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity (e.g., engine, transmission, electrical, chassis, etc.). This role plays a critical part in ensuring claims are assessed accurately, fairly, and in line with warranty policy, while identifying trends that help reduce warranty costs and improve product quality feedback loops

Claims Assessment Processing

• Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines
• Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage
• Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage
• Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes

Responsibilities

• Assess warranty claims across global markets for the assigned commodity
• Achieve 100% capacity utilization
• Maintain claim mix proportionate to intake volumes
• Uphold a 99% quality benchmark in claim assessments
• Flag assessment concerns to Team Leads to strengthen claim controls
• Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally

Qualifications

• Diploma / B.E in Mechanical / Automobile Engineering
• 3-15 years' experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis

Skills Required;

• Strong communication and interpersonal abilities
• Technical diagnostic knowledge (basic to intermediate)
• Warranty process exposure
• Computer literacy
• Flexible, self-motivated, and team-oriented
• Polite, proactive, and supportive of team members