Automotive Warranty Claim Assessor

Ford Motor; Chennai; Sur place; INR 500 000 - 800 000; Plein temps

Résumé du poste

Ford Motor is seeking a Warranty Claims Assessor to join our global warranty operations team. You will review, validate, and process warranty claims across various automotive commodities, ensuring accuracy, fairness, and policy alignment while identifying cost-saving opportunities.

The role requires engineering education with hands-on repair experience, strong diagnostic and communication skills, and proficiency in warranty processes.

Qualifications

• Diploma or BE in Mechanical/Automobile Engineering is required.
• Experience with automotive repairs and diagnostic work is preferred.
• Strong communication skills and computer literacy are essential.

Responsabilités

• Review warranty claims submitted by dealerships globally for the assigned commodity.
• Validate root cause against fault codes and ensure policy compliance.
• Cross-check mileage, in-service date, VIN history to confirm eligibility.
• Code failure modes, causal parts, and labor times for analytics.

Connaissances

Communication

Diagnostic knowledge

Warranty process

Computer literacy

Team-oriented

Self-motivated

Formation

Diploma / B.E in Mechanical / Automobile Engineering

Description du poste

Warranty Claim Assessor

We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity (e.g., engine, transmission, electrical, chassis, etc.). This role plays a critical part in ensuring claims are assessed accurately, fairly, and in line with warranty policy, while identifying trends that help reduce warranty costs and improve product quality feedback loops

Claims Assessment & Processing

• Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines
• Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage
• Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage
• Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes

Responsibilities

• Assess warranty claims across global markets for the assigned commodity
• Achieve 100% capacity utilization
• Maintain claim mix proportionate to intake volumes
• Uphold a 99% quality benchmark in claim assessments
• Flag assessment concerns to Team Leads to strengthen claim controls
• Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally

Qualifications

• Diploma / B.E in Mechanical / Automobile Engineering
• 3-15 years’ experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis

Skills Required

• Strong communication and interpersonal abilities
• Technical diagnostic knowledge (basic to intermediate)
• Warranty process exposure
• Computer literacy
• Flexible, self-motivated, and team-oriented
• Polite, proactive, and supportive of team members