Claims Adjuster

Assurant, Inc.; Bengaluru, Mumbai; Hybrid; INR 350,000 - 650,000; Full time

Job summary

Assurant, Inc. in Bengaluru is hiring an Auto Claims Adjuster for a hybrid role. You will review warranty and extended warranty claims, validate repair estimates, and coordinate with dealers and service teams to ensure accurate adjudication based on policy guidelines.

The position requires engineering knowledge of automotive systems, strong diagnostic and analytical skills, and the ability to communicate decisions clearly by phone and email. Hybrid work arrangement with 2/3 days in office.

Qualifications

• Bachelor's/Diploma in mechanical/automotive engineering with 3 years in OEM/dealership/warranty role.
• Strong knowledge of automotive systems and vehicle electronics.
• Experience with diagnostic procedures and repair workflows.
• Excellent communication and analytical skills.

Responsibilities

• Review warranty/extended warranty claims within service standards.
• Evaluate repair estimates for parts, labor, and recommendations.
• Analyze diagnostic reports and repair histories to support claims.
• Coordinate with dealer workshops and service teams for validation.
• Communicate decisions via phone and email and manage escalations.
• Monitor claim trends and provide insights on failures and patterns.
• Maintain accurate claim records and documentation.
• Ensure compliance with warranty policies and guidelines.

Skills

Automotive diagnostics

Root cause analysis

Claim assessment

Repair estimate verification

Stakeholder management

Education

Bachelor's degree or Diploma in Mechanical/Automotive Engineering

Tools

MS Office

Claim management systems

Job description

Auto Claims Adjuster

To assess and manage warranty/extended warranty claims by reviewing technical repairs, validating repair estimates, coordinating with dealers, and ensuring accurate claim adjudication based on technical findings and policy guidelines.

Location: Bengaluru/ Mumbai

Hybrid: (2/3 Days work from Office)

What will be my duties and responsibilities in this job?

• Review and process warranty/extended warranty claims within defined service levels.
• Evaluate repair estimates for correctness of parts, labor values, and repair recommendations.
• Analyze technical failures using diagnostic reports, repair history, and supporting documents.
• Conduct root cause analysis and assess technical findings to determine claim eligibility.
• Coordinate with dealer workshops, service advisors, and technical teams for claim validation and clarification.
• Handle claim-related escalations and communicate decisions professionally via phone and email.
• Monitor claim trends and provide analytical insights on recurring failures and repair patterns.
• Ensure adherence to warranty policies, processes, and guidelines.
• Maintain accurate claim records and documentation.

What are the requirements needed for this position

• Bachelor's Degree / Diploma in Mechanical, Automobile, or related Engineering discipline. Minimum 3 years of experience in Automobile Service, Warranty, or Technical Support functions within an OEM, Automobile Manufacturer, Dealership, or Warranty Administration environment.
• Strong knowledge of automotive systems and aggregates, including engine, transmission, electrical, and vehicle electronics.
• Good understanding of vehicle diagnostic procedures, repair methodologies, and workshop operations.
• Experience in claim assessment, estimate verification, and technical report analysis. Skills & Competencies
• Strong technical troubleshooting and root cause analysis skills.
• Ability to validate repair estimates, parts applicability, and labor operations.
• Excellent verbal and written communication skills.
• Strong analytical and decision-making capabilities.
• Ability to manage stakeholder expectations and handle escalations effectively.
• Proficiency in MS Office and claim management systems.

Preferred Qualifications

• Experience in Electric Vehicle (EV) diagnosis, service, or warranty operations.
• Exposure to Extended Warranty or Vehicle Protection Programs will be an added advantage.

Key Attributes

• Customer-focused approach.
• Attention to detail.
• Ability to work independently and manage multiple priorities.
• Strong collaboration and dealer relationship management skills.ched