Job Description: Warehouse Manager – 3PL Logistics
Job Title: Warehouse Manager
Industry: Third-Party Logistics (3PL) / Supply Chain & Logistics
Department: Warehouse Operations
Reporting To: Operations Head / Regional Operations Manager
Location: Dadri,Noida Uttar Pradesh
Experience: 5–10 Years in Warehouse & Logistics Operations
Qualification: Graduate in any discipline; MBA in Logistics/Supply Chain or relevant qualification preferred.
Salary:-40k to 45k
1. Job Purpose
To manage and control end-to-end warehouse operations for multiple clients under a 3PL logistics setup, ensuring operational efficiency, inventory accuracy, customer satisfaction, cost optimization, safety compliance, and adherence to agreed Service Level Agreements (SLAs).
2. Key Responsibilities
A. Warehouse Operations
- Manage day-to-day warehouse activities, including inbound, unloading, put-away, storage, picking, packing, dispatch, and returns.
- Ensure efficient space utilization, material movement, and warehouse layout management.
- Implement standard operating procedures (SOPs) and ensure compliance with client‑specific requirements.
- Monitor order processing, turnaround time, and dispatch schedules.
- Ensure FIFO/FEFO compliance wherever applicable.
B. Inventory Management
- Maintain inventory accuracy through regular cycle counts and periodic physical stock verification.
- Investigate and resolve stock discrepancies, damages, shortages, and excess inventory.
- Ensure proper stock reconciliation between physical inventory, WMS, and client records.
- Control inventory ageing, expiry, obsolescence, and non‑moving stock.
- Maintain effective control over stock adjustments and inventory transactions.
C. Client Management – 3PL
- Act as the primary operational contact for clients and ensure high customer satisfaction.
- Monitor contractual SLAs, KPIs, and client‑specific performance requirements.
- Conduct regular operational review meetings and share performance reports.
- Resolve client complaints, operational escalations, and service‑related issues promptly.
- Coordinate with clients for new business implementation, process changes, and peak‑season planning.
D. Team Management
- Supervise warehouse supervisors, team leaders, operators, and contractual manpower.
- Plan manpower requirements, shift schedules, attendance, and productivity.
- Train employees on SOPs, safety standards, quality procedures, and warehouse systems.
- Set performance targets and monitor individual and team productivity.
- Maintain discipline, employee engagement, and effective communication across shifts.
E. Cost Control & Productivity
- Prepare and monitor warehouse operating budgets.
- Control manpower, material handling, packaging, equipment, and other operating costs.
- Track cost per order, cost per unit handled, and productivity metrics.
- Identify opportunities for process improvement, automation, and resource optimization.
- Minimize operational losses, damages, rework, and unnecessary material movement.
F. Safety, Quality & Compliance
- Ensure compliance with EHS policies, fire safety requirements, and statutory regulations.
- Maintain housekeeping standards and implement 5S practices.
- Conduct safety inspections, risk assessments, and incident investigations.
- Ensure proper handling of equipment, materials, and hazardous goods where applicable.
- Maintain documentation for audits, client inspections, and regulatory requirements.
G. Systems & Reporting
- Ensure effective utilization of Warehouse Management Systems (WMS), ERP, and barcode/RFID systems where applicable.
- Prepare daily, weekly, and monthly MIS reports.
- Track warehouse KPIs and implement corrective and preventive actions.
- Maintain records of inbound, outbound, inventory, manpower, productivity, and operational costs.
3. Key Performance Indicators (KPIs)
- Inventory accuracy: Target as per client SLA, typically 99% or above.
- Order picking and dispatch accuracy.
- On‑time dispatch and order fulfilment.
- Inbound and outbound turnaround time.
- Warehouse productivity and manpower utilization.
- Cost per order / unit handled.
- Damage, shrinkage, and inventory loss control.
- SLA achievement and customer satisfaction.
- Safety compliance and incident reduction.
- Audit compliance and housekeeping scores.
Note: KPI targets should be finalized according to client contracts, product category, and warehouse operating model.
4. Required Skills & Competencies
- Strong knowledge of 3PL warehouse operations and supply chain processes.
- Expertise in inventory control, warehouse planning, and manpower management.
- Experience in client relationship management and SLA monitoring.
- Proficiency in WMS, ERP, and MS Excel.
- Strong analytical, problem‑solving, and decision‑making abilities.
- Good communication, leadership, and team management skills.
- Ability to manage multiple clients, operational priorities, and tight deadlines.
- Knowledge of warehouse safety, quality standards, and cost‑control techniques.
5. Experience Requirements
- 5–10 years of experience in warehouse or logistics operations.
- At least 2–3 years in a supervisory or warehouse management role.
- Prior experience in a 3PL logistics company is preferred.
- Experience handling large teams, high‑volume operations, and client audits is desirable.
- Exposure to e‑commerce, FMCG, automotive, retail, or industrial warehousing is an advantage.
6. Key Working Relationships
Internal: Operations Head, Transport Team, HR, Finance, Procurement, IT, and Safety Team.
External: Clients, transporters, vendors, manpower contractors, auditors, and service providers.
7. Expected Outcome
The Warehouse Manager will be responsible for delivering safe, accurate, timely, and cost‑effective warehouse operations while maintaining contractual SLAs, inventory integrity, client satisfaction, and continuous improvement across all assigned 3PL warehouse activities.
Pay: ₹40,000.00 - ₹45,000.00 per month
Work Location: In person