Senior Warehouse Operations Manager

Puma; Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Puma's Luhari warehouse in Haryana is seeking a Senior Manager Warehouse Operations to lead end-to-end warehouse activities for the North hub, including planning, budgeting and collaboration with 3PLs, ERP and WMS systems.

The role requires strong experience in B2C/Retail supply chain, large-site management (2–3 Lacs SFT), and a track record of improving efficiency, cost control and on-time delivery.

Qualifications

• Lead logistics and warehousing teams with regulatory compliance.
• 6–8 years of relevant experience in supply chain.
• Excellent stakeholder management with ability to influence at all levels; B2C/Retail SCM experience is a MUST.
• Strong ERP/WMS knowledge: SAP R3, EWM, S/4Hana; Increff is a plus.
• Experience managing large sites (2–3 Lac SFT) and multiple sites is a must.
• Track record with 3PLs, carrier management, and manpower management.
• Commercial acumen with budget management across sites; multi-functional work.
• Fast-paced, changing environment with ability to solve problems quickly.
• Strong interpersonal communication for internal and external stakeholders.
• Lead warehouse audits for inventory, FM and sustainability improvements.

Responsibilities

• Lead entire warehouse operations at Luhari, Haryana across B2B and D2C.
• Improve setup, design and running warehouses with cost efficiencies.
• Design and implement KPI metrics for carrier management and supplier relations.
• Set up relationships with 3PLs, e-commerce partners, and retail stores.
• Automate data management and reporting to drive efficiency and cost control.
• Collaborate with global stakeholders to align with global norms.
• Deliver SCM budget and growth targets.

Skills

Warehousing leadership

Stakeholder management

B2C / Retail SCM experience

ERP/WMS knowledge

Large site management

3PL / Carrier management

Budget & P&L awareness

Problem solving / agility

Tools

SAP R3

SAP EWM

SAP S/4HANA

Increff

WMS systems

Job description

Position Title: Senior Manager Warehouse Operations

Reports to: Head Warehouse Operations

Location: Luhari warehouse

Position Summary

To lead and execute complete Warehouse Operations for North hub including daily operations, planning, implementing and monitoring our overall warehouse operations. The role works closely with 3PL operartor, PUMA - Planning, GTM, SalesOps teams and sourcing teams to develop and execute plans to improve productivity, quality and efficiency of warehouse operations.

PUMA is a fast paced multi-channel business (including Retail and Ecommerce) operating through multiple warehouses, and our products are sourced from multiple locations. This person would need to understand the dynamics of these businesses and lead the warehouse operations from Luhari. This role is based out of Luhari Warehouse in Haryana.

Key Objectives

• Leading the entire warehouse operations at Luhari, Haryana across all channels covering both B2B and D2C.
• Taking a lead role in the improving the set-up, design and running warehouses - managing day-to-day operational requirements of a high-growth business, project management and implementation. Adapt the warehouse and logistics process to the changes in business requirement keeping cost efficiencies in mind.
• Designing and implementing KPI metrics to manage carrier management suppliers - whilst also getting involved in the contract negotiations and ongoing relationship management
• Set-up and manage the relationships with 3rd party warehouses, e-commerce partners, retail stores and logistics companies.
• Improving and automating data management and reporting as an endeavor to build efficiencies and drive continuous improvement within the guard rails of Cost, Quality,Reliability & Stakeholder Experience.
• Working with key stakeholders across the business to help buy in and increase collaboration
• Analyze and update capacity, inventory plans and logistics plan based on demand and output changes, and changes in planned customer service levels or changes in business requirement
• Manage day-to-day customer relations & success. Usage of smart & new age technology to improve SLA & delivery timelines
• Work with Global stakeholders to ensure that warehouse and logistics are managed as per global norms and streamline reporting based on key requirements
• Deliver deliver our SCM Budget and ambitious growth plan and targets

KPIs and qualitative measures

• Warehouse Cost as a percentage of sale as per Target
• Logistics cost as a percentage of sale as per Target
• Order to Invoice/Dispatch TAT
• Dock to Stock TAT
• Inventory Accuracy Gross and Nett
• Binning/Picking TAT
• Reporting efficiency
• Process Improvements

Organizational Relationships

• Internal: Sales, Category, Operations, Finance, Planning and Sourcing, Auditor Teams, Global Supply Chain
• External: Sales team, Key Customers, 3PL Agency, Logistics Partners, Suppliers, Auditors, Factories

Eligibility Criteria and Functional Competencies Required

• A track record of leading logistics and warehousing teams. The candidate should have an in-depth understanding of logistic regulatory compliance
• 6-8 yrs of relevant experience
• Excellent stakeholder management skills with the ability to lead and influence at all levels. An experience in B2C (E-commerce)/Retail Supply chain is a MUST
• Strong understanding of ERP systems SAP and WMS systems like SAP R3, EWM, S4Hana, Increff will be added benefit
• Experience managing large sites (2-3 Lac SFT) is a must and multiple sites will be an added advantage
• A track record in improving relationships and performance with 3PLs /Carrier Management suppliers/Manpower agency
• Strong commercial acumen with the ability to manage budgets across multiple sites. The role involves strong financial, analytical and P&L skills besides ability to work in multi-functional teams.
• The ability to work in a fast paced and ever-changing environment where you will be required to problem solve and think on your feet. The candidate should come with a sizeable span of control as part of the current supply chain role and large complexity/number of SKU's managed (1 Lac+).
• Must be flexible and be able to participate in multiple projects simultaneously driving both process efficienct and cost optimization across the warehouse
• Must possess excellent interpersonal skills and able to communicate and manage relationship at all levels, internally and externally
• Lead all warehouse audits (inventory, statutory, Factory Mutual -FM and PUMA Sustainability) to obtain green status and work continuously to improve our working standards
• Ideal candidate will have both strong functional and technical knowledge of warehouse operations and processes with a sound understanding of systems like ERP, WMS (LEA REPLY, Increff), TMS.