Warehouse Manager

Zoho; Delhi; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Zoho is seeking a senior Warehouse Operations leader in Delhi to design and optimize warehouse layout, storage systems, and SOPs for dental products, and to own capacity planing aligned to business growth. You will lead automation initiatives including WMS upgrades, barcode/RFID, and conveyor systems.

With 50–100+ warehouse staff, you will drive safety, compliance, and audit readiness, partner with procurement, logistics, finance and tech, manage shrinkage and inventory accuracy, and build a

Qualifications

• Graduate/Postgraduate in Supply Chain, Logistics, Operations, or MBA (Operations preferred).
• 8-12 years of warehouse/operations experience; at least 3 years in a managerial role.
• Prior experience in pharma, medical devices, or e-commerce fulfillment strongly preferred.
• Deep expertise in WMS/ERP.
• Strong analytical skills - Excel, Zoho.

Responsibilities

• Design and optimize warehouse layout, storage systems, and SOPs for dental products (devices, consumables, equipment, cold-chain where applicable).
• Own capacity planning - space utilization, manpower, and equipment aligned to business growth.
• Drive automation and process improvement initiatives (WMS upgrades, barcode/RFID, conveyor systems).
• Set and monitor warehouse productivity benchmarks; continuously improve throughput.
• Liaise with procurement on replenishment planning and demand forecasting.
• Lead a team of 50-100+ warehouse staff (assistant managers, executives, helpers, contract labor).
• Recruit, train, appraise, and develop warehouse personnel.
• Build a performance-driven culture with clear accountability at every level.
• Partner with procurement, logistics, customer ops, and tech teams to ensure seamless order fulfillment.
• Coordinate with 3PL/courier partners for outbound SLA adherence.
• Work with finance on inventory valuation, write-offs, and audit readiness.
• Ensure full compliance with safety norms, fire regulations, and labor laws.
• Publish weekly/monthly warehouse performance dashboards to leadership.
• Analyze trends in errors, delays, and costs; present actionable insights.

Skills

Excel

Zoho

WMS/ERP

Analytical skills

Education

MBA (Operations) or MSc in Supply Chain/Logistics

Tools

WMS/ERP systems

Job description

Design and optimize warehouse layout, storage systems, and SOPs for dental products (devices, consumables, equipment, cold-chain where applicable)

Own capacity planning - space utilization, manpower, and equipment aligned to business growth

Drive automation and process improvement initiatives (WMS upgrades, barcode/RFID, conveyor systems)

Set and monitor warehouse productivity benchmarks; continuously improve throughput

Inventory Control

Ensure near-zero variance between system and physical inventory through robust cycle count programs

Establish FEFO/FIFO protocols and expiry management systems for consumables

Own shrinkage, damage, and dead-stock reduction targets

Liaise with procurement on replenishment planning and demand forecasting

Lead a team of 50-100+ warehouse staff (assistant managers, executives, helpers, contract labor)

Recruit, train, appraise, and develop warehouse personnel

Build a performance-driven culture with clear accountability at every level

Cross-functional Collaboration

Partner with procurement, logistics, customer ops, and tech teams to ensure seamless order fulfillment

Coordinate with 3PL/courier partners for outbound SLA adherence

Work with finance on inventory valuation, write-offs, and audit readiness

Compliance & Safety

Ensure full compliance with safety norms, fire regulations, and labor laws

Maintain audit-ready warehouse at all times (internal + statutory)

Handle regulatory requirements for medical device storage (if applicable)

Reporting & Analytics

Publish weekly/monthly warehouse performance dashboards to leadership

Analyze trends in errors, delays, and costs; present actionable insights

Requirements

Graduate/Postgraduate in Supply Chain, Logistics, Operations, or MBA (Operations preferred)

8-12 years of warehouse/operations experience; at least 3 years in a managerial role

Prior experience in pharma, medical devices, or e-commerce fulfillment strongly preferred

Deep expertise in WMS/ERP

Strong analytical skills - Excel, Zoho

• Competitive compensation with performance-linked growth opportunities


• Opportunity to lead and scale a large, technology-driven warehouse operation


• Exposure to WMS/ERP, automation, barcode/RFID, and process improvement initiatives


• Opportunity to work with cross-functional teams across Supply Chain, Procurement, Logistics, Finance, Tech, and Customer Operations


• Leadership opportunity to manage and develop a large warehouse team


• Exposure to inventory optimization, analytics, compliance, and operational excellence


• Professional growth and career development opportunities


• Collaborative and performance-driven work environment