Warehouse Business Manager

Amgen; India; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Amgen India seeks a Senior Warehouse Systems Lead to own and drive warehouse process blueprints and solution templates. You will lead planning, requirements, design, build, testing, migration, training and deployment for warehouse system changes, ensuring uninterrupted production and optimized capacity.

You will own validation tasks, drive cross-functional collaboration with Site SMEs, Technology and other stakeholders, and document training content and user roles.

Qualifications

• Bachelor's degree in Logistics or related field; pharma experience preferred.
• 5+ years in warehousing/distribution, preferably pharma.
• Deep SAP/WMS design and implementation experience (preferably EWM).
• Experience leading small teams with remote stakeholders.
• Strong process understanding and ability to visualize requirements.
• Independent, proactive, quality-focused with change-management experience.
• Excellent written and verbal English; strong technical writing skills.
• Experience influencing change in large international matrices.

Responsibilities

• Ensure uninterrupted production and supply by aligning processes and capacity.
• Lead requirements gathering and process mapping for warehouse blueprints.
• Own validation tasks, documents and assessments for warehouse systems.
• Drive and govern warehouse implementation tasks across teams.
• Develop and document training content, AVs, LAs, TRNQs.
• Define and audit warehousing system user roles and access.
• Collaborate with Sites, Manufacturing, GSC and Tech partners to optimize processes.
• Identify opportunities for new technologies and best practices.
• Deliver results and drive continuous improvement in warehousing.

Skills

Leadership

Cross-functional communication

Process mindset

Analytical thinking

Problem solving

Negotiation

Independent work

English proficiency

Education

Bachelor's degree in Logistics or related field

Tools

SAP/WMS (EWM)

Databricks

Power BI

Job description

Accountabilities

• Develop and own specific areas of the warehouse system business process blueprints and warehouse system solution development and templates
• Own warehouse system business process specifications in Amgen's DQMS
• Own and drive business tasks during planning, requirements gathering, design, build, test, migration, training and deployment
• Lead warehouse system changes from initiation to deployment
• Support warehouse capacity master data maintenance and validation, analysis and scenario assessment and dashboards.

Responsibilities

• Ensure uninterrupted production and supply driven by AIN warehouse business team in processes, systems and capacity
• Lead business requirement gathering and process mapping as input for the warehouse system business process blueprints and solution templates, with Site SMEs, Technology and other stakeholders
• Own defined warehouse system validation tasks, documents and assessments
• Drive and govern warehouse process/system implementation tasks
• Own, develop and document warehouse training content and documentation, AVs, LAs, training qualifications (TRNQs)
• Define, document and maintain warehousing system user roles, approve user role assignments and perform periodic audits.
• Drive CCMS Changes as owner or assessor
• Maintain strong ties with Sites, Manufacturing, GSC, Technology, Technology partners and other stakeholders, collaborating to achieve best results for Amgen, optimize per the READ operating framework
• Independently identify opportunities and assess impact of technologies, best practices, trends and events for Amgen's business processes and systems
• Showcase continuous improvement mindset to identify and deliver savings and improvements
• Drive results to the finish line and strive for best-in-class warehousing supporting Manufacturing and Supply
• Actively contribute to Community of Practice (CoP) collaboration, sharing and development
• Support Warehouse Capacity Manager in ensuring uninterrupted production and supply by warehouse capacity and inventory placement

Authority

Work under minimal direction. Work is directed by strategic and project objectives

Manage multiple priorities independently and concurrently

Expert advisor on warehouse system business process blueprints and solution templates; decision maker on owned documents, tasks and led system changes

Lead a small team across AIN Processes, Systems and Capacity

Outputs

• Warehouse system business process blueprints and solution templates
• Approved validation records and assessments (ISA, System Description, DIA)
• Warehouse system specifications (RS, CS/DS, Test Scripts & Sets, VAL, RTM, Training)
• On time delivery and deployment of warehouse systems and warehouse system changes
• Trusted owner of warehouse capacity data, dashboards, risks and utilization insights

Qualifications

The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or the equivalent.

Minimum Requirements

• Bachelor's degree preferably in Logistics or logistic knowledge by experience
• 5+ years' experience in a warehousing/distribution environment, preferably in pharma
• In-depth SAP/WMS design and implementation experience, preferably EWM
• Leadership of a small expert team, collaborating with remote stakeholders/partners
• Process mindset: cross-functional process understanding, insight and visualization
• Distill, negotiate and communicate business requirements per strategic direction
• Independent self-starter, able to work autonomously, under pressure and in teams
• Motivated, persistent, eager to optimize, drive for excellence, continuously improve
• Problem solver with high sense of responsibility
• Result focused business partner with a proven ability to drive and deliver
• Experience influencing change in international highly matrixed organization
• Fluent in English in verbal and written communication
• Technical writing skills

Preferred Requirements

• Strong communication and presentation skills (verbal & written) with stakeholders
• GMP and GDP knowledge
• Understanding of end-to-end supply chain, oversee processes beyond function
• Project management skills
• Experience in related function, such as Planning
• Experience with Rapid Response, Databricks and Power BI

Competencies

• Deep WMS and warehouse process understanding
• Analytical communicator: ability to gather, negotiate, prioritize, structure and communicate business requirements
• Problem solving and OE mindset delivering result
• Deliver results through small team, corporate matrix and ambiguity (influencing skills)
• Collaborative one-Amgen mentality, driving to network goals