Warehouse Executive

Freewill Sports; Jalandhar; On-site; INR 260,000 - 380,000; Full time

Job summary

Freewill Sports is seeking a capable warehouse operations professional in India to manage daily warehouse/store activities, inventory, and returns. You will ensure accurate stock movement, proper documentation, and responsive customer service for product inquiries.

You will coordinate with vendors, internal departments, and customers to maintain accurate records, perform stock verification, and support reporting, while upholding safety and company policies.

Qualifications

• 2–5 years of warehouse/store operations experience.
• Mandatory experience in Return Store Handling / Product Returns.
• Mandatory experience in customer service and handling inquiries.
• Good knowledge of inventory management and stocktaking procedures.
• Experience with invoices, receipts, delivery documents, and stock records.
• Strong coordination and communication skills.
• Proficiency with MS Excel and Word; familiarity with inventory systems.

Responsibilities

• Assist with day-to-day warehouse/store activities, including opening and closing procedures.
• Ensure proper storage, handling, identification, and movement of products/materials.
• Maintain cleanliness, organization, and proper arrangement of the warehouse/store.
• Ensure timely inward and outward movement of stock.
• Monitor and maintain inventory levels to ensure adequate stock availability.
• Support regular stock replenishment, physical stock verification, and stocktaking.
• Identify discrepancies between physical stock and system/records and report them to the concerned manager.
• Maintain accurate records of stock receipts, issues, transfers, and adjustments.
• Manage return store operations, including receiving, checking, segregating, and recording returns.
• Coordinate with relevant departments regarding returned, damaged, defective, or rejected products.
• Maintain proper documentation and records of all returns; categorize for repack, repair, rework, or disposal.
• Follow up on pending returns and ensure timely closure of return-related issues.
• Assist in preparing daily/weekly/monthly warehouse and inventory reports.
• Prepare reports related to stock levels, returns, sales, discrepancies, and other store activities as required.

Skills

Warehouse ops

Return handling

Customer service

Inventory management

Invoicing docs

Coordination

MS Excel/Word

Record keeping

Attention to detail

Tools

MS Excel

Inventory system

Delivery docs tool

Job description

Key Roles & Responsibilities

1. Warehouse & Store Operations

• Assist with day-to-day warehouse/store activities, including opening and closing procedures.
• Ensure proper storage, handling, identification, and movement of products/materials.
• Maintain cleanliness, organization, and proper arrangement of the warehouse/store.
• Ensure timely inward and outward movement of stock.

2. Inventory Management

• Monitor and maintain inventory levels to ensure adequate stock availability.
• Support regular stock replenishment, physical stock verification, and stocktaking.
• Identify discrepancies between physical stock and system/records and report them to the concerned manager.
• Maintain accurate records of stock receipts, issues, transfers, and adjustments.

3. Return Store Handling Mandatory

• Manage return store operations, including receiving, checking, segregating, and recording returned products/materials.
• Coordinate with relevant departments regarding returned, damaged, defective, or rejected products.
• Maintain proper documentation and records of all returns.
• Ensure returned products are appropriately categorized for repacking, repair, replacement, rework, or disposal, as applicable.
• Follow up on pending returns and ensure timely closure of return-related issues.

4. Customer Service - Mandatory

• Assist customers with product/store-related inquiries and provide timely support.
• Handle customer queries regarding returns, replacements, exchanges, and product-related concerns.
• Resolve minor customer complaints professionally and escalates complex issues to the appropriate department.
• Maintain a customer-focused approach while ensuring company policies and procedures are followed.

5. Vendor & Supplier Coordination

• Coordinate with vendors/suppliers for deliveries, returns, replacements, and related documentation.
• Verify received goods against purchase orders, invoices, delivery challans, and other relevant documents.
• Follow up with suppliers on shortages, damages, discrepancies, and pending returns.

6. Documentation & Record Management

• Maintain and update store/warehouse records accurately.
• Maintain records related to sales, invoices, receipts, stock movement, returns, and deliveries.
• Ensure all warehouse transactions are properly documented and updated in the relevant system/register.
• Maintain organized documentation for easy retrieval and audit purposes.

7. Reporting

• Assist in preparing daily/weekly/monthly warehouse and inventory reports.
• Prepare reports related to stock levels, returns, sales, discrepancies, and other store activities as required.
• Assist in preparing presentations and other management reports when required.

Required Skills & Experience

• 2-5 years of relevant experience in warehouse/store operations.
• Mandatory experience in Return Store Handling / Product Returns.
• Mandatory experience in customer service, handling customer inquiries, and resolving minor complaints.
• Good knowledge of inventory management and stocktaking procedures.
• Experience in handling invoices, receipts, delivery documents, and stock records.
• Good coordination and communication skills.
• Basic knowledge of MS Excel, Word, and inventory/store management systems.
• Ability to maintain accurate records and documentation.
• Strong organizational skills and attention to detail.
• Ability to coordinate effectively with customers, vendors, suppliers, and internal departments.