Walk-in Drive || 26th - 30th October,26 || International Voice Process || Noida

HCL Technologies Limited; Dadri; Sur place; INR 250 000 - 350 000; Plein temps

Résumé du poste

HCLTech in Noida is hiring for an Inbound Voice Process role. Freshers are not eligible; candidates with 1–3 years of experience in inbound voice processes are preferred. The position involves handling international voice communications with clients, and no sales or upsell activities.

Designation: Associate/Analyst; Process: Inbound Calling. Timings: 11:00 AM - 2:00 PM. Work location: Noida. Please carry updated resumes and ID proofs as listed.

Qualifications

• Strong problem-solving mindset.
• Ability to multitask and deliver results both individually & as part of a team.
• Respond to client queries via voice & written communication, ensuring accurate and timely resolutions.
• Handle inquiries related to products, services, data, and client accounts
• Maintain accurate records of customer interactions in internal systems
• Collaborate with internal teams to resolve client issues effectively
• Ensure client satisfaction with service excellence and a customer-first approach

Responsabilités

• Respond to client queries via voice & written communication, ensuring accurate and timely resolutions.
• Handle inquiries related to products, services, data, and client accounts.
• Maintain accurate records of customer interactions in internal systems.
• Collaborate with internal teams to resolve client issues effectively.
• Ensure client satisfaction with service excellence and a customer-first approach.

Connaissances

Problem solving

Multitasking

Communication

Client handling

Team collaboration

Workflow tools

Outils

Workflow tools

Description du poste

HCLTech is Hiring for International Voice Process

Freshers are not eligible

Dates: 26th - 30th October,26

Timing: 11:00 AM - 2:00PM

Work Location: Noida

Please carry: 2 Updated Resume1 Passportsize 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

We are hiring Associates/ Analyst for our Inbound Calling Process (No Sales, No Upselling, No Cross-Selling).

Designation: Associate/Analyst Process :Inbound Calling

Experience: 1-3 years in International Voice Process Education

Mandatory Qualifications

• Strong problem-solving mindset
• Ability to multitask and deliver results both individually & as part of a team
• Respond to client queries via voice & written communication, ensuring accurate and timely resolutions.
• Handle inquiries related to products, services, data, and client accounts Manage multiple client queries efficiently using workflow tools Maintain accurate records of customer interactions in internal systems Collaborate with internal teams to resolve client issues effectively Ensure client satisfaction with service excellence and a customer-first approach