Walkin Drive For International voice process | 16th-17th Nov | Noida

HCL Technologies Limited; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

HCL Technologies Limited is conducting a walk-in drive for Associates/Analyst roles in Noida, focusing on inbound voice processes. Fresher to 1–3 years of international voice experience are eligible, with education up to postgraduate levels. Candidates should bring updated resumes, photo ID, and documents.

The event is scheduled for 16th-17th Nov, 11:00 AM to 2:00 PM at Noida site. Designation is Associate/Analyst; responsibilities include handling queries, data maintenance, and coordinating

Qualifications

• Excellent verbal & written communication skills.
• Strong problem-solving mindset.
• Ability to multitask and deliver results both individually & as part of a team.

Responsibilities

• Respond to client queries via voice & written communication, ensuring accurate and timely resolutions.
• Handle inquiries related to products, services, data, and client accounts.
• Manage multiple client queries efficiently using workflow tools.
• Maintain accurate records of customer interactions in internal systems.
• Collaborate with internal teams to resolve client issues effectively.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Teamwork

Education

12th Pass / Any Graduate / Postgraduate

Job description

Walkin Drive for Voice Process || 16th-17th Nov

Dates: 16th-17tg Nov

Timing: 11:00 AM - 2:00PM

Walk-In Address: No. A 8 & 9, Sector 60, Noida - 201301

Work Location: Noida

Contact Persons: Navya/Shruti

Please carry:2 Updated Resume1 Passportsize1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

We are hiring Associates/ Analyst for our Inbound Calling Process (No Sales, No Upselling, No Cross-Selling).

Role Details:

• Designation: Associate/ Analyst
• Process: Inbound Calling
• Experience: fresher and 1-3 years in International Voice Process
• Education Eligibility: 12th Pass / Any Graduate / Postgraduate

Mandatory Qualifications:

• Excellent verbal & written communication skills
• Strong problem-solving mindset
• Ability to multitask and deliver results both individually & as part of a team

Key Responsibilities:

• Respond to client queries via voice & written communication, ensuring accurate and timely resolutions
• Handle inquiries related to products, services, data, and client accounts
• Manage multiple client queries efficiently using workflow tools
• Maintain accurate records of customer interactions in internal systems
• Collaborate with internal teams to resolve client issues effectively

Ensure client satisfaction with service excellence and a customer-first approach