US International Voice Process | Immediate Joiners Preferred | Noida

Astrotalk; Dadri; On-site; INR 335,000 - 502,000; Full time

Job summary

Astrotalk invites applications for the US International Voice Process in Noida (Sector 125). This night-shift role requires confident English communication and a customer-focused approach. Freshers are welcome, with preference for candidates with prior experience in US/UK international voice processes.

Work from office in Noida area, night shift 10 PM to 7 AM. Salary is 30,000–45,000 INR per month plus up to 15,000 incentives. Immediate joiners preferred.

Qualifications

• Freshers with excellent English communication skills can apply.
• Prior experience in US/UK international voice processes is preferred.

Responsibilities

• Handle inbound calls with international customers.
• Understand customer queries and provide appropriate responses.
• Maintain a positive customer experience throughout interactions.
• Build rapport through active listening and strong interpersonal skills.
• Address customer concerns with empathy and professionalism.
• Maintain accurate records of customer interactions and follow-ups.
• Follow defined process guidelines, quality standards and metrics.
• Ensure timely resolution of queries while upholding service quality.

Skills

English communication

Customer service

Interpersonal skills

Active listening

Job description

US International Voice Process | Immediate Joiners Preferred

• Location: Sector 125, Noida
• Work Mode: Work from Office
• Shift: 10 PM to 7 AM (US Night Shift)
• Salary: 30,000- 45,000 per month + up to 15,000 performance-based incentives
• Joining: Immediate joiners preferred

Astrotalk is hiring for its US International Voice Process team in Noida!

As part of our expansion into international markets, including the US, UK, Canada,Australia and other international markets, we are looking for confident, enthusiastic and customer-focused individuals with excellent English communication skills.

If you enjoy interacting with people, handling customer queries and delivering a positive customer experience, wed love to hear from you.

Roles & Responsibilities

• Handle inbound calls with international customers.
• Understand customer queries and provide appropriate responses in a professional manner.
• Ensure effective communication and maintain a positive customer experience.
• Build customer rapport through active listening and strong interpersonal skills.
• Address customer concerns with patience, empathy and professionalism.
• Maintain accurate records of customer interactions and follow-ups.
• Adhere to defined process guidelines, quality standards and performance metrics.
• Ensure timely resolution of customer queries while maintaining service quality.
• Freshers with excellent English communication skills can apply.
• Candidates with prior experience in US/UK international voice processes will be preferred.
• Excellent verbal communication and active listening skills.
• Strong interpersonal skills with a customer-focused approach.
• Ability to interact confidently with international customers.
• Candidates based in or willing to relocate to Noida, Greater Noida or Ghaziabad.
• Comfortable working night shifts (10 PM to 7 AM).Individuals who are confident communicators, enjoy interacting with people and have a genuine interest in delivering excellent customer service.