Walk-in | Weekend Walk-In Drive | International Voice Process | Freshers & Exp

Sutherland; Hyderabad; On-site; INR 234,000 - 357,000; Full time

Benefits offered by this job

Rotational week offs

Cab facility

Transport allowance

Career growth

Job summary

Sutherland in Hyderabad is hiring Customer Support Executives for an International Voice Process. This is a great entry point for candidates with strong English communication seeking to start or build a career in international BPO.

Candidates with freshers to 1 year of experience, good listening, and the ability to handle queries professionally are welcome. The role is office-based in Uppal with rotational shifts and cab/transport allowances.

Qualifications

• Freshers to 1 year of experience can apply.
• Good spoken English and communication skills.
• Willingness to work from the office and rotate night shifts.
• Experience in BPO or International Voice processes preferred.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Document customer interactions and maintain records.
• Work effectively as part of a customer service team.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Handle customer concerns with patience and a positive attitude.

Skills

English communication

Customer service

Interpersonal skills

Night shift flexibility

Job description

We are hiring Customer Support Executives for an International Voice Process.

This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

For any queries regarding this opportunity, please reach out:

Email Id - [e-mail]

Phone No - 8297092989(WhatsApp)

Mention HR Nikhil on resume

Walk-In:-

Date:- 14-Nov-26

Timings:- 11am to 2 pm

Interview Location- Sutherland-9th Floor, NSL-2, NSL Arena, Uppal

Work Location- Uppal

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with freshers to 1 year of experience can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Benefits

• Rotational week offs & Rotational shifts
• Two-way cab transportation available within a 15 km radius for night shift
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement

Interview Process

Screening round

Assessment Test

Manager Interview

Important Notice

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [e-mail]