Walk-in | Voice Process Executive

Vidal Health Insurance; Bengaluru; On-site; INR 167,000 - 234,000; Full time

Job summary

Vidal Health Insurance is seeking a Customer-focused Voice Process Executive to manage customer queries over calls, provide accurate information, and ensure a positive customer experience.

Freshers and experienced candidates with a graduate degree and strong English/Hindi skills are welcome. Immediate joiners preferred; willingness to learn and adapt to processes is valued.

Qualifications

• Freshers or experienced candidates with good communication are eligible.
• Graduate degree (BBA / B.Com or related field) is required.
• Strong verbal and written English; Hindi preferred.
• Ability to handle customer queries in a voice process.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer queries related to services.
• Provide accurate information and resolutions within defined timelines.
• Maintain high standards of customer service and satisfaction.
• Coordinate with internal teams for timely issue resolution.
• Record customer interactions and feedback in the system.
• Follow defined processes and quality guidelines.
• Meet daily productivity and service targets.

Skills

Verbal communication

Listening skills

Interpersonal skills

Customer-centric

MS Office

English & Hindi proficiency

Patience under pressure

Education

Graduate degree (BBA / B.Com / Any relevant degree)

Tools

MS Office

Job description

Job Description Voice Process Executive

Position: Executive – Voice Process
Department: Voice Process
Experience: Freshers and experienced candidates
Qualification: Graduate (BBA / B.Com / Any relevant degree)

Job Summary

We are looking for a customer-focused Voice Process Executive with good communication and interpersonal skills to handle customer queries over calls, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer queries, requests, and concerns related to services.
• Provide accurate information and appropriate resolutions within defined timelines.
• Maintain high standards of customer service and ensure customer satisfaction.
• Coordinate with internal teams for timely resolution of customer issues.
• Record customer interactions, feedback, and complaints in the system.
• Follow defined processes, service standards, and quality guidelines.
• Meet daily productivity, quality, and customer service targets.

Required Skills

• Excellent verbal communication skills.
• Good listening and interpersonal skills.
• Customer-centric approach with problem-solving abilities.
• Basic computer knowledge and proficiency in MS Office.
• Ability to handle customer queries patiently and professionally.
• Good command of English and Hindi; regional language proficiency will be an added advantage.

Preferred Candidate Profile

• Freshers with good communication skills can apply.
• Candidates with prior experience in customer service or voice processes will have an added advantage.
• Should be comfortable handling customer calls.
• Should have a positive attitude and willingness to learn.
• Immediate joiners preferred.